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Dear Soft2Bet/Estolio Management, The Online Casino Victims Alliance (OCVA) is an organization dedicated to protecting the rights of consumers who have been subject to abusive and illegal practices by unregulated online casinos. These platforms, operating outside any legal framework, exploit thousands of users each year with impunity. OCVA provides legal resources, guidance, and personalized support to end fraudulent practices, raise awareness of associated risks, and advocate for stricter industry regulations. With OCVA, players have a reliable ally in their pursuit of justice and fairness. Today, we write on behalf of Mr. Louis Nicolas Daudignac, born August 14, 1993, in Les Lilas, France, residing at Carrer d’en Cortines, 8, 08003 Barcelona, and represented by his attorneys Maître Martin Pilar of DS Avocats et Associés, Barcelona, and Maître Antoine Vey of Vey et Associé, Paris. Account in question: daudignaclouis@gmail.com Summary of Events: After engaging with NovaJackpot, a casino affiliated with Soft2Bet/Estolio, Mr. Daudignac was denied the withdrawal of his winnings without valid justification. Customer support vaguely referenced “non-compliance” with rules without specifying any violated terms. Despite several communications from Mr. Daudignac’s attorney in Cyprus, NovaJackpot’s support offered a settlement comprising two payments of: €400 €1800 These payments were contingent upon Mr. Daudignac’s commitment to refrain from public criticism of Soft2Bet/Estolio’s casinos and to avoid any chargeback claims with Mastercard and Visa services. Mr. Daudignac honored this agreement, signing the documents in September, and even retracted his prepared testimony for the French television program Zone Interdite on M6, along with withholding a YouTube video from his close associate Le roi des Rats (1,460,000 subscribers) detailing deceptive practices in your casinos. However, after receiving €400, Mr. Daudignac received notice from his bank that the €1800 payment had been returned to the sender. Despite promptly contacting support and providing bank documentation, his tickets were automatically closed through the Zendesk application, and he has been met with silence. For several months, OCVA has collaborated with Mr. Daudignac and his attorneys to resolve this matter amicably, avoiding a lengthy and potentially damaging legal dispute. We have compiled a comprehensive dossier exceeding 50 pages, which we will send by registered post in the coming days. This report highlights numerous violations of international fundamental laws by your casinos, including: Illegal gambling activities in European territories where online gambling is strictly prohibited, despite the European Commission’s Recommendation 2014/478/EU, which mandates measures against abusive practices in online gambling. Insufficient age verification that allows minors to participate due to inadequate identity checks during account creation, which contravenes the transparency and data protection requirements of the EU General Data Protection Regulation (GDPR). Lack of transparency and fair commercial practices, in violation of the consumer protection standards set forth in the Directive 2005/29/EC on Unfair Commercial Practices. Failure to uphold consumer rights in cases involving non-compliant services, as established by the Directive 2011/83/EU on Consumer Rights, which requires reimbursement and clear communication in such situations. Our Goal: Our primary objective is not to harm the reputation of Soft2Bet/Estolio but to ensure fair compensation and adherence to your commitments. Therefore, we seek an immediate settlement comprising: Payment of the remaining €1800 owed to Mr. Louis Nicolas Daudignac as per your prior agreement. Reimbursement of €1200 to cover Mr. Daudignac’s legal and administrative expenses incurred in seeking payment. Payment of €500 in moral damages. Despite our efforts to find a mutual resolution, neither Soft2Bet, Estolio Ltd, nor NovaJackpot has responded constructively. To avoid further damage to your image, we have refrained from publicizing our report. Unfortunately, it appears that no solution is forthcoming from your side. In light of this, we are now initiating formal legal proceedings. Cabinet Antoine Vey (16 boulevard Raspail, 75007 Paris) will send the dossier to your respective addresses: Soft2Bet: 4, Promitheos st., 1st floor, 1065, Nicosia, Cyprus Estolio Ltd: Viktoros Ougko 8, 2107 Nicosia, Cyprus Should Soft2Bet and Estolio Ltd be willing to draft a new agreement, we recommend it include: Payment of the remaining €1881 owed. Reimbursement of the €1200 in legal fees. A €500 payment for moral damages. Account Details for Transfer: Name: Louis Nicolas Daudignac IBAN: ES10 1563 2626 3532 6732 3754 BIC: NTSBESM1XXX We trust you understand the gravity of this situation and await your immediate response. Sincerely,

Hola, estoy suscrito a la edición digital de El Pais. Quiero cancelar la misma y al acceder a su web, indican que para cancelarla, debo llamarles al telefono 919 495 285. Cada vez que les llamo, cortan la llamada sin que nadie me atienda, por lo que es imposible cancelar la suscripción.

Estimado vueling Me pongo en contacto con ustedes porque en el día de 24 de noviembre de 2024, desde el aeropuerto de Alicante, sufrí un retraso de vuelo de más de 3 horas, localizador LJCWNG, causandome ciertos gastos por llegar al destino a las 00h en lugar de las 21.40. SOLICITO la compensación económica que vosotros habéis fijado para un retraso de más de 3 horas. Sin otro particular, atentamente.

The Online Casino Victims Alliance (OCVA) is an organization dedicated to protecting the rights of consumers who have been subject to abusive and illegal practices by unregulated online casinos. These platforms, operating outside any legal framework, exploit thousands of users each year with impunity. OCVA provides legal resources, guidance, and personalized support to end fraudulent practices, raise awareness of associated risks, and advocate for stricter industry regulations. With OCVA, players have a reliable ally in their pursuit of justice and fairness. Today, we write on behalf of Mr. Louis Nicolas Daudignac, born August 14, 1993, in Les Lilas, France, residing at Carrer d’en Cortines, 8, 08003 Barcelona, and represented by his attorneys Maître Martin Pilar of DS Avocats et Associés, Barcelona, and Maître Antoine Vey of Vey et Associé, Paris. Account in question: daudignaclouis@gmail.com Summary of Events: After engaging with NovaJackpot, a casino affiliated with Soft2Bet/Estolio, Mr. Daudignac was denied the withdrawal of his winnings without valid justification. Customer support vaguely referenced “non-compliance” with rules without specifying any violated terms. Despite several communications from Mr. Daudignac’s attorney in Cyprus, NovaJackpot’s support offered a settlement comprising two payments of: €400 €1800 These payments were contingent upon Mr. Daudignac’s commitment to refrain from public criticism of Soft2Bet/Estolio’s casinos and to avoid any chargeback claims with Mastercard and Visa services. Mr. Daudignac honored this agreement, signing the documents in September, and even retracted his prepared testimony for the French television program Zone Interdite on M6, along with withholding a YouTube video from his close associate Le roi des Rats (1,460,000 subscribers) detailing deceptive practices in your casinos. However, after receiving €400, Mr. Daudignac received notice from his bank that the €1800 payment had been returned to the sender. Despite promptly contacting support and providing bank documentation, his tickets were automatically closed through the Zendesk application, and he has been met with silence. For several months, OCVA has collaborated with Mr. Daudignac and his attorneys to resolve this matter amicably, avoiding a lengthy and potentially damaging legal dispute. We have compiled a comprehensive dossier exceeding 50 pages, which we will send by registered post in the coming days. This report highlights numerous violations of international fundamental laws by your casinos, including: Illegal gambling activities in European territories where online gambling is strictly prohibited, despite the European Commission’s Recommendation 2014/478/EU, which mandates measures against abusive practices in online gambling. Insufficient age verification that allows minors to participate due to inadequate identity checks during account creation, which contravenes the transparency and data protection requirements of the EU General Data Protection Regulation (GDPR). Lack of transparency and fair commercial practices, in violation of the consumer protection standards set forth in the Directive 2005/29/EC on Unfair Commercial Practices. Failure to uphold consumer rights in cases involving non-compliant services, as established by the Directive 2011/83/EU on Consumer Rights, which requires reimbursement and clear communication in such situations. Our Goal: Our primary objective is not to harm the reputation of Soft2Bet/Estolio but to ensure fair compensation and adherence to your commitments. Therefore, we seek an immediate settlement comprising: Payment of the remaining €1800 owed to Mr. Louis Nicolas Daudignac as per your prior agreement. Reimbursement of €1200 to cover Mr. Daudignac’s legal and administrative expenses incurred in seeking payment. Payment of €500 in moral damages. Despite our efforts to find a mutual resolution, neither Soft2Bet, Estolio Ltd, nor NovaJackpot has responded constructively. To avoid further damage to your image, we have refrained from publicizing our report. Unfortunately, it appears that no solution is forthcoming from your side. In light of this, we are now initiating formal legal proceedings. Cabinet Antoine Vey (16 boulevard Raspail, 75007 Paris) will send the dossier to your respective addresses: Soft2Bet: 4, Promitheos st., 1st floor, 1065, Nicosia, Cyprus Estolio Ltd: Viktoros Ougko 8, 2107 Nicosia, Cyprus Should Soft2Bet and Estolio Ltd be willing to draft a new agreement, we recommend it include: Payment of the remaining €1881 owed. Reimbursement of the €1200 in legal fees. A €500 payment for moral damages. Account Details for Transfer: Name: Louis Nicolas Daudignac IBAN: ES10 1563 2626 3532 6732 3754 BIC: NTSBESM1XXX We trust you understand the gravity of this situation and await your immediate response. Sincerely,

Tras recibir una oferta de Jazztel para la contratación de fibra con portabilidad de dos líneas móviles, decidí contratar el servicio. La decisión se basó en la confirmación del supervisor de la vendedora, quien me aseguró que la instalación permitiría el uso de un router neutro (propio) y que, en cualquier caso, dispondría de un plazo de 14 días posteriores a la instalación para cancelar el producto sin penalización. Sin embargo, lo prometido no ha sido cumplido. No solo se me informó posteriormente de que no era posible utilizar un router propio, sino que, al intentar cancelar el servicio dentro del plazo mencionado, me negaron la cancelación y, en su lugar, procedieron a darme de baja, aplicándome cargos por incumplimiento de los 12 meses de permanencia. El supervisor con el que hablé me aseguró que las conversaciones estaban siendo grabadas y que podría recurrir a ellas en caso de cualquier discrepancia. Sin embargo, no tengo forma de acceder a dichas grabaciones para validar lo que se me prometió. Estoy profundamente decepcionado por esta situación, ya que me siento engañado y perjudicado económicamente debido a información incorrecta proporcionada durante la contratación. Por lo cual solicito que se cancele cualquier tipo de cobro derivado a la baja sobre esta contratación.

Estimados/as señores/as: En fecha 05 octubre 2023 adquirí en su  tienda compact de Cabrera de Mar el producto Ref.: 84775920 Veneciana de pvc Brega blanca de 80x155 cm Cant.: 1 Veneciana de pvc Brega blanca de 140x155 cm Ref.: 84775923 Veneciana de pvc Brega blanca de 140x155 cm Cant.: 1 Veneciana de pvc Brega blanca de 140x155 cm Ref.: 84775923 Veneciana de pvc Brega blanca de 140x155 cm Cant.: 1. Adjunto los siguientes documentos: N.° de ticket : 6885 | N.° de caja : 4 El producto ha resultado defectuoso durante el plazo legal de la garantía, ya que ha fallado en fecha octubre 2024. Puestos en contacto con el vendedor, se me deniega la garantía. El uso que se ha hecho ha sido absolutamente adecuado y conforme al esperado y, el daño o defecto producido, ha tenido lugar en el plazo legal de garantía previsto. Solicito que procedan a sustitución del producto, en el plazo más breve posible. Sin otro particular, atentamente.

Estimados/as señores/as:  Me pongo en contacto con ustedes porque  llevo dos meses intentando que me den de baja al servicio secure net de Vodafone en mi teléfono fijo de casa, yo en ningún momento solicité este extra. He llamado dos veces en estos dos últimos meses y ni aún así me han dado de baja y sí me lo siguen cobrando. Lo curioso es que en esas dos veces me confirmaron de que ya estaba cancelada la suscripción. Ahí tendrán que estar registradas y grabadas las llamadas para comprobar que es cierto. SOLICITO La cancelación del servicio extra de Secure Net Móvil de mi teléfono fijo en la mayor brevedad posible. Sin otro particular, atentamente. Recuerda no incluir ningún dato personal o sensible, ni tuyo ni de un tercero, como puede ser nombre, apellidos, DNI, número de teléfono, dirección postal, cuenta y tarjeta bancaria, email…

Hola, me hice clienta de Dr Smile hace un año y medio aproximadamente en junio de 2023. Por ahora iba todo bien, no me quedaron al principio los dientes del todo bien pero me mandaron más alineadores y me pusieron un attache con mejoría. Sé que están uniéndose a impress pero llevan muchísimo tiempo con esa excusa y están dejándonos a los clientes sin atender y sin responder. Me parece una falta de profesionalidad y que tendrían que indemnizarnos por ello. Llevo 2-3 meses esperando citas en Zaragoza que no hay según dicen. No me responden a los correos. Me tengo que quitar el attache y poner retenedores porque sino los dientes se volverán a mover. Estoy muy descontenta y solicito una solución ya. Gracias.

Estimados/as señores/as: En fecha 20 de noviembre adquirí en su página web herbolario medicinal 7 paquetes de tés Yogi Tea. Han pasado 5 días y no lo he recibido, y desconozco el estado del pedido. SOLICITO se me haga entrega del producto, y si hubiese algún problema con la entrega, se me comunique a fin de tomar las medidas oportunas. Sin otro particular, atentamente. Recuerda no incluir ningún dato personal o sensible, ni tuyo ni de un tercero, como puede ser nombre, apellidos, DNI, número de teléfono, dirección postal, cuenta y tarjeta bancaria, email…