El alojamiento estaba en pésimas condiciones

Estimados/as señores/as:  Me pongo en contacto con ustedes porque el alojamiento que reservé en Punta Umbría NO contaba con las condiciones higiénicas mínimas y tanto el mobiliario como el jardín estaba en pésimas condiciones. por lo cual decidimos no alojarnos por el estado del mismo. SOLICITO la devolución integra de la reserva ya que me siento estafado al llegar al alojamiento y encontrarme tal situación. llevo muchos años con booking y nunca me había pasado algo así. Espero poder solucionarlo para poder seguir trabajando juntos. Sin otro particular, atentamente.

------------------------------------ Alara S. (CS Global) 29 ene 2025, 16:32 CET Your reference: @@REF_ID@6e58c40ccab7593af9@REF_ID@@ Our reference: 4060987266 Dear OCU, Firstly, please accept our sincere apologies for the unintended delay in coming back to you. Please be advised that we need some more information in order to identify the reservation and investigate the claim. We already contacted the customer directly to request the necessary information, however we have not heard back from them. We kindly ask that the customer sends us a screenshot of their communication with the host in which we can see that the host provided the customer their bank details for the bank transfer. This will be used to investigate the claim. Besides the above, please send us a screenshot, scan, or image of the customer's official bank statement showing the details of the payment, including the recipient's bank details (e.g. IBAN): If you send us a statement, please make sure it includes: • The transaction date, amount and currency • The merchant name (who charged that specific amount) We kindly ask you never to include the following: • Other transactions in the statement that are not related to your claim • An image of your credit card or your entire credit card number Once we receive these documents, we’ll be able to proceed with the claim. We look forward to hearing back from you. Kind regards, Alara S. CS Senior Relations Specialist Booking.com Customer Service Center (Netherlands) B.V. Copyright © 1996–2025Booking.com. All rights reserved This e-mail was sent byBooking.com, Herengracht 597, 1017 CE Amsterdam, Netherlands [RYYDGN-MW52V]