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A. O.

A: Air Asia

23/06/2020

Hola, buenas tardes.Realicé una reserva con AirAsia para un vuelo entre Phuket y BAli para el dia 28 de MArzo de 2020, pero debido a la pandemia el vuelo quedó canceladoPor ello solicito reembolso de esta cantidad. Adjunto reserva y cancelacion de la compañia

Mensajes (4)

Air Asia

A: A. O.

23/06/2020

Thank you for your email. Should you require a detailed explanation on how AirAsia processes your personal data, you may refer to AirAsia's Policy at www.airasia.com/my/en/about-usrivacy-policy.page.Kindly direct other queries to Customer Support at s:support.airasia.com[s:a.staticaa.com/images/email-banner/email_footermy.gif]Disclaimer:This email and any files transmitted with it are confidential and may be privileged. It is intended solely for the above addressee. If you have received it in error please delete it and notify the sender. The unauthorized use, disclosure, copying, alteration or dissemination of any information in this e-mail is strictly forbidden. AirAsia and its affiliates accepts no liability whatsoever that may arise from or in connection with this e-mail and/or its contents.

Air Asia

A: A. O.

24/06/2020

Dear Sir/Madam,Thank you for reaching out to us.Our sincere apologies for the delay in responding to your feedback.We have received your email however it is written in Spanish.We would appreciate if you could please address us of your request in English in order for us to assist further from our end.Thank you for giving us the opportunity to explain the situation.Looking forward to your feedback in order for us to proceed further from our end.Thanks and Regards,VishalaCustomer HappinessAirAsia Berhad[:aacsm.my.salesforce.com/servlet/servlet.ImageServer?oid=00D7F0000002WjHandesid=0182u000001UgoK]ref:_00D7F2WjH._5002u4nQ8K:ref

A. O.

A: Air Asia

21/07/2020

Hello, good afternoon,I made a booking with airasia for flight from Phuket to Bali, the 28th of March 2020, but due to pandemic, flight was cancelled.For that reason i request a refund of costRefund: € 154,52

Air Asia

A: A. O.

21/07/2020

Thank you for your email. Should you require a detailed explanation on how AirAsia processes your personal data, you may refer to AirAsia's Policy at www.airasia.com/my/en/about-usrivacy-policy.page.Kindly direct other queries to Customer Support at s:support.airasia.com[s:a.staticaa.com/images/email-banner/email_footermy.gif]Disclaimer:This email and any files transmitted with it are confidential and may be privileged. It is intended solely for the above addressee. If you have received it in error please delete it and notify the sender. The unauthorized use, disclosure, copying, alteration or dissemination of any information in this e-mail is strictly forbidden. AirAsia and its affiliates accepts no liability whatsoever that may arise from or in connection with this e-mail and/or its contents.


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