Problema para cambiar el tipo de équipage

Holà, realice el pedido de una maleta de 10kg por error. Necesito una maleta de 20kg pero no hay manera de poder anular el primer pedido. Me he desplazado hasta el aeropuerto, porque por teléfono no atienden, y me he topado con la respuesta idónea, "aquí no podemos hacer nada!" No entiendo, me di cuenta en el acto pero no hay posibilidad de volver atrás. Es frustrante !!!! Quiero que me anulen esa maleta por otra de 20kg ya !!

Your request (65618424) has been updated. To add additional comments, reply to this email. n. 13055110 Ryanair ref. 65618424WRI2TP Estimados/as, Les informamos que, según los Términos y Condiciones aceptados en el momento de la reserva, los servicios adquiridos no son reembolsables. Por lo tanto, en caso de que se desee incluir una maleta de 20 kg en la reserva, será necesario añadirla como un servicio adicional a través de los canales correspondientes. Quedamos a su disposición para cualquier aclaración adicional. Atentamente, Giorgia Altea E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland. trigger_logic_for_maltaair Malta Air Centris Business Gateway Triq is-Salib Tal-Imriehel Birkirkara CBD3020 [VGJYGL-MYYJL]