Nos cobraron por el checking y se retrasó el vuelo

Llevaba dos días intentando hacer el checking gratuito y me daba error co tontamente,me salto un mensaje diciéndome que el ckeching gratuito se abriría unas horas antes de mi vuelo,y nunca lo hizo..me pedía dinero por mis asientos o no me dejaba realizarlo,al intentarlo me daba error.Fuimos a la entrada de ryanair y la chica que estaba allí nos dijo que o pagábamoss 55 euros cada uno o nos quedábamos aquí,lo que prefirieron.. tuvimos que pagarlo sin tener ninguna explicación y sin escucharnos..además el vuelo se ha retrasado más de una hora y nadie nos da explicaciones de nada.

Your request (55685427) has been updated. To add additional comments, reply to this email. MAD Luis Miguel Díaz Muñoz (Ryanair) 18 Oct 2024, 09:05 IST Dear CELIA MENDEZ, We acknowledge receipt through OCU. We are writing to kindly ask you to provide us with the PNR of the reservation. The PNR (Passenger Name Record) of a Ryanair reservation is a unique alphanumeric code assigned to each flight reservation that begins and ends with letters. This code acts as a key identifier that allows the airline and other parties involved to access and manage the information associated with the booking. Please reply to this message Kind regards, Luis Miguel Regulator Specialist Reclamar 9 Oct 2024, 13:15 IST ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ EXTERNAL EMAIL: This email originated from outside of the Organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland. trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547). Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [43MM5X-WP73W]

Le adjunto el número de reserva y el billete junto con la factura de lo que nos hicieron pagar.La chica nos trató fatal,ni siquiera nos explicó porqué teníamos que hacerlo,solo nos dijo que si queríamos volar teníamos que pagar,si no,nos podíamos quedar allí..fué muy bochornoso

Your request (56029201) has been updated. To add additional comments, reply to this email. E (Ryanair) 7 Nov 2024, 15::24 GMT Estimados señores Les escribimos en relación a la reclamación presentada por CELIA MENDEZ. Le informamosque todos los pasajeros pueden hacer la facturación en línea, gratis, hasta 2 horas antes de la salida programada del vuelo. Los clientes pueden realizar la facturación 60 días antes de la salida de ambos vuelos comprando un asiento. Los clientes que deciden no comprar el asiento se pueden asignar uno de forma gratuita si la facturación via internet se hace entre 24 y 2 horas antes de cada vuelo reservado. De acuerdo con nuestros términos y condiciones de viaje, acordados en el momento de la compra,los clientes que no hayan facturado por internet tendrán que pagar una tarifa de facturación en el aeropuerto, que es de €/£55 por pasajero (30€ para vuelos desde España). Como el pasajero no cumplió con nuestros términos y condiciones, esta penalización fue cobrada correctamente y no es reembolsable. Atentamente. E. Hidalgo Regulator Admin. Support Specialist Reclamar 18 Oct 2024, 15:00 IST ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ EXTERNAL EMAIL: This email originated from outside of the Organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland. trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547). Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [LV0JXZ-0NPZN]

Bueno..os acaban de multar por cobrar equipaje de mano,por cobrar los asientos y por cobrar la tarjeta de embarque..sabéis que eso no podéis hacerlo,no me dejasteis hacer el checking gratuito y me cobrasteis por sacarme la tarjeta de embarque que YA estaba pagada..solo los ladrxnes y ryanair hacen ese tipo de estafas.Lo peor esque lo sabéis de sobra...reclamo lo que me cobrasteis de más,simplemente.. te aseguro que os saldría más barato,ya que sólo la difusión que estoy dando a este caso,os va a hacer perder bastantes vuelos...y te aseguro que son bastantes porque me muevo en redes.Continuaré.