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Cobro por cambiar mi apellido

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Naturaleza del problema:

Otro

Tu reclamación

S. D.

A: RYANAIR

16/05/2024

Compré tres billetes a Londres y en el mío el corrector escribe mal mi apellido a los dos minutos contacto y cuál es mi sorpresa 115e por modificar mis propios datos.

Mensajes (2)

RYANAIR

A: S. D.

29/05/2024

Your request (49215848) has been updated. To add additional comments, reply to this email.MAD Luis Miguel Díaz Muñoz (Ryanair) 28 May 2024, 11:41 IST Su referencia: CPTES02017975-84Ryanair Ref: 49215848Estimado/a Sr./Sra.Acusamos recibo de su correspondencia, en nombre de SILVIA D. COTAN.Conforme a lo dispuesto en nuestra política, cualquier modificación de esta naturaleza requiere la observancia de procedimientos específicos, así como el pago de tarifas adicionales, según lo estipulado en nuestra tabla de cargos vigente al momento de la solicitud.Es fundamental destacar que, en ocasiones, la capacidad de realizar cambios puede estar sujetos al pago de tasas.Le recomendamos revisar detenidamente los términos y condiciones que rigen los cambios de nombre y apellidos, los cuales se encuentran disponibles en nuestra página web.Lamentamos comunicarle que NO podemos proceder con el reembolso y que debe revisar esa incidencia que está fuera de nuestro control yaque como usted menciona es por causas ajenas de nuestro control.Atentamente,Luis MiguelRegulator SpecialistAbogados 16 May 2024, 20:18 IST EXTERNAL EMAIL: This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [V5V935-K6505]

Asistencia solicitada 30 mayo 2024

RYANAIR

A: S. D.

18/06/2024

Your request (50173106) has been updated. To add additional comments, reply to this email.MAD Luis Miguel Díaz Muñoz (Ryanair) 18 Jun 2024, 12:51 IST N. º Ref: Denegacion acceso a mis datosSu Ref: 50173106Estimado/a Sr./a.,Acusamos recibo de su correspondencia, en nombre de SILVIA D. COTAN.Nos gustaría indicarle que para que podamos continuar y analizar lo ocurrido con su vuelo necesitaríamos que nos indicase PNR de la reserva. El PNR (Registro de Nombre de Pasajero, por sus siglas en inglés) de una reserva de Ryanair es un código alfanumérico único asignado a cada reserva de vuelo que empieza y termina por letras. Este código actúa como un identificador clave que permite a la aerolínea y a otras partes involucradas acceder y gestionar la información asociada con la reservaAtentamente,Luis MiguelRegulator SpecialisReclamar 10 Jun 2024, 18:16 IST ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ EXTERNAL EMAIL: This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [9LNZNW-9337R]


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