Cancelación imprevista por DANA

Estimados/as señores/as de Booking.com:  Me pongo en contacto con ustedes porque el día 30 de Octubre de 2024 no pude viajar a la ciudad de Budapest desde Valencia ya que el día 29 ocurrió la famosa tormenta ANA que ha inundado muchos pueblos de la huerta sur de Valencia, incluido el aeropuerto de Valencia. Al día siguiente, aún saliendo de madrugada hacia el aeropuerto me fue imposible acceder hasta él debido a las inundaciones y los colapsos en las salidas de Valencia, lo que me conllevó a no poder viajar y por tanto tener que renuncia a mi reserva de hotel con Booking en Budapest de los días del 30 de Octubre al 4 de Noviembre asimismo como a los vuelos. SOLICITO asistencia por parte del equipo de Booking.com con un reembolso del coste de la habitación ya que por razones meteorológicas de fuerza mayor tuve que renunciar muy a mi pesar a mi reserva y a mi viaje.  Sin otro particular, atentamente. Álvaro Martínez Cordones

------------------------------------ Vanessa C CS Senior Relations Specialist Booking.com Customer Service Center (Netherlands) B.V. (CS Global) 16 may 2025, 16:42 CEST Your reference:@@REF_ID@f2d777a505a1ecd16d@REF_ID@@ Our reference: 4340.094.395 Dear Mr. Alvaro M, Firstly, please accept our apologies for the unintended delay in coming back to you. We would be happy to assist with your claim, but first we need more information about the case. Please reply to this message providing as many details as possible, including: • Proof of the claim, proof of the inability to travel,. Once we receive this information, we will assess the matter as soon as possible. We are looking forward to your response. Kind regards, Copyright © 1996–2025Booking.com. All rights reserved This e-mail was sent byBooking.com, Herengracht 597, 1017 CE Amsterdam, Netherlands [K5ZX56-JE7XM]

Good afternoon, 29th of October Valencia was hit by a DANA late afternoon and night which caused floods in enormous areas of the south of Valencia, the airport is located in the affected area and the roads that communicate it with the city were blocked and impassible by the time I had my flight which was early morning of the next day, October 30th. Even though there was no official communication from the airport about the state of the roads I tried to get to the airport but many of the roads that take to the airport and nearby towns were blocked by authorities which also caused lots of traffic conmmotion in the city. At that point I only could text both the hotel and the airport transfer in Budapest to confirm my unattendance due to climatic reasons of major force and unability to get to the airport. I can provide screenshots of the conversation with the driver which was right at the same day. On the other hand I got a response from the hotel which is no longer have access anymore due to the longevity of the case. In this text they said they couldnt provide me any support since my reservation didnt have a cancellation option. I understand the no cancel policy but as a customer Id like to reach for help to Booking as a company , asking for a refund since I was forced to give up my trip despite my will and good conditions to travel because of a tragic incident which isnt any of both parties fault. I provide more screenshots of the cancellation as well as the state of the territory right after the storm and floods. Im also including a link to an article of the national television which covered the incident https://www.rtve.es/noticias/20241105/semana-bajo-agua-lodo-mapas-graficos-destruccion-dana-valencia/16316686.shtml Kind regards, Álvaro Martínez Cordones

------------------------------------ Vanessa C CS Senior Relations Specialist Booking.com Customer Service Center (Netherlands) B.V. (CS Global) 20 may 2025, 18:19 CEST Your reference:@@REF_ID@f2d777a505a1ecd16d@REF_ID@@ Our reference: 4340.094.395 Dear Mr. Alvaro M., Firstly, please accept our apologies for the unintended delay in coming back to you. Please find attached the response to your claim as filed on the 20th November 2024. We hope and trust to have informed you sufficiently. Please let us know your answer. Kind regards, Copyright © 1996–2025Booking.com. All rights reserved This e-mail was sent byBooking.com, Herengracht 597, 1017 CE Amsterdam, Netherlands [K5ZX56-JE7XM]

------------------------------------ Vanessa C CS Senior Relations Specialist Booking.com Customer Service Center (Netherlands) B.V. (CS Global) 20 may 2025, 18:24 CEST Your reference:@@REF_ID@f2d777a505a1ecd16d@REF_ID@@ Our reference: 4340.094.395 Dear Mr. Alvaro M., Firstly, please accept our apologies for the unintended delay in coming back to you. Please find attached the response to your claim as filed on the 20th November 2024. We hope and trust to have informed you sufficiently. Please let us know your answer. Kind regards, Copyright © 1996–2025Booking.com. All rights reserved This e-mail was sent byBooking.com, Herengracht 597, 1017 CE Amsterdam, Netherlands [K5ZX56-JE7XM]

Dear Booking SSupport Center Im writing this as a final disclosure where I accept the resolution offered by you along with my gratitude for getting back to me after these 6 months. Im adding my final agreement file along this reply which has also been sent to the provided contact email. I await any response in case my file needs any extra detail or information for the refund and final disclosure. My deepest gratitude Álvaro Martínez Cordones