I tried to checkin online 1 day before the flight, then 4-5 hours before the flight and checkin online wasn't available. (See screenshot attached). There was also no message of why was not available at all. I read on their website that if checkin is not available online, then they wouldn't charge you for checkin in the airport, like they would usually do, so while I tried to keep trying I didn't worry.When I got to the checkin desk they told me I needed to pay 50€ for the checkin. I replied them and showed them screenshots of the web and app checkin not available at different times. They review the system and said that it wasn't beacuse since there was a change on the time of the flight since months ago, I had to confirm that change and that's why the online checkin was frozen. However, nor in the emails (Attached too) or in the web anything like this was mentioned or explained about confirming the flight time change. They didn't give me a solution and I had to pay the 48€ (see bill attached too)Clearly the protocol was broken, as nor I received an email saying I need to confirm the change (just an informative email saying there was a change and that's it), but also if they blocked my checkin because of that, why I still need to pay the checkin at airport fee? I demand a refund of this fee of 48€.This is a scam and I will report this to the official customer associationBooking number: SIPWMG Bruno Pizzani
