TUVE QUE PAGAR EL EQUIPAJE FACTURADO

Muy Sres. míos:El 18 octubre 2023 adquirí unos billetes a Lufthansa para dos personas para volar a Newark (New Jersey) el 18 abril 2024 y regresar desde Washington Dulles el 28 abril. Estos vuelos estaban operados por United Airlines. Según consta en el email de confirmación que adjunto, la tarifa que adquirí fue la ECONOMY CLASS (K) con la cual, tal como aparece en el mismo email, la 1ª pieza de equipaje facturada volaba SIN RECARGO.La víspera de mi vuelo, cuando estaba sacando la tarjeta de embarque en la página web de United Airlines, vi que si quería facturar las maletas debía pagar un precio aparte. Pasé la mañana entera hablando tanto con Lufthansa como con United, tan solo para averiguar que - según constaba en sus archivos - mi tarifa era una ECONOMY LIGHT, por lo que debía pagar un importe de 69USD x2 maletas tanto a la ida como al regreso.En vista de que volaba al día siguiente, me vi en la necesidad de pagar para facturar nuestro equipaje tanto a la ida como al regreso, lo cual nos supuso un gasto añadido, al cambio en Euros, de 269,64€.

Your reference: CPTES02015354-82Our reference: FB ID 39661759To whom it may concern,Thank you for your email dated May 10, 2024 in regards to the above claim.We understand the frustration over having had to pay a surcharge for the baggages during the described journey. Thank you for giving us the opportunity to explain our reasons. The booking of the passengers has been issued in an Economy Class LIGHT fare. The transportation of bags is included in the ticket price, if a fare including baggages has been selected during the purchase. The baggage allowance on the ticket can be checked in the Baggage field or at lufthansa.com under the header Info Service. If the passengers select a LIGHT fare, they may also check bags against a fee. The transportation of bags is considered as an additional service. That is why the United Airlines staff charged a fee. While we understand your request to receive a refund for the baggage fee, we nonetheless aim to treat all our passengers in a fair and equal manner. That is why we cannot exempt individual travellers from complying with our baggage rules, regardless of the reason, and thank you for your understanding.This information is strictly confidential, not to be published nor forwarded to third party or to public knowledge with any form of advertise or communication even trough papers, electronic or via social media.We trust the above information is sufficient, however should you require anything further regarding this matter, please do not hesitate to contact us, ensuring that you quote our reference number 39661759 in your reply.Sincerely,ABFor your information:If you have any questions or would like to send us additional information, please feel free to use the encrypted form on the Lufthansa website. Please be sure to include your 8-digit transaction number (Feedback ID). You will find it in the subject line of this e-mail. The Lufthansa Feedback ID is required in order to correctly assign your request. Alternatively, you can use the reply function in your e-mail program for your inquiry or for sending further information. Please note that e-mails are sent unencrypted and that the following restrictions apply to attachments: max. 6 attachments of 2MB each in .pdf, .jpg or .jpeg format. When sending by e-mail, please do not change the 8-digit transaction number (Feedback ID) contained in the subject line. This Lufthansa Feedback ID is also required here in order to be able to correctly assign your inquiry.Lufthansa is a member of Star AllianceCorporate Headquarters: Deutsche Lufthansa Aktiengesellschaft, Koeln, Registration: Amtsgericht Koeln HR B 2168Chairman of the Supervisory Board: Dr. Karl-Ludwig Kley Executive Board: Carsten Spohr (Chairman), Christina Foerster, Harry Hohmeister, Dr. Detlef Kayser, Dr. Michael Niggemann, Remco Steenbergen