Dear Valued Customer!
We just wanted to let you know that we are waiting for your response regarding ticket 1541302. Here's a kind reminder of what the ticket was about:
Violet (Customer Care)
19 Jun 2025, 14:52 EEST
Dear OCU Team,
Thank you for reaching out on behalf of ISABEL ORTEGA MEDINA.
I'm afraid the payments were not located by the details provided.
Please, share with us the other email that could be linked to the account on our platform.
In addition, you may provide us with the first 6 and the last 4 digits of your credit card that was charged, or the PayPal email if the payment was made via PayPal.
Alternatively, it’d help us greatly if you provided us with an Invoice ID of the transaction or Order/Subscription IDs.
Kindly note that this information will help us locate any payments made directly through our website. If the subscription was purchased via Apple Pay/Google Play, please provide a payment confirmation from your Wallet app or bank statement. Additionally, it would be helpful if the customer could contact us directly.
We will appreciate your cooperation on this matter.
Look forward to your reply.
Reclamar
19 Jun 2025, 14:30 EEST
We are looking forward to your reply!
Best Regards,
Customer Care[G066XD-VRP39]
