Your request (52462788) has been updated. To add additional comments, reply to this email.
MAD Luis Miguel Díaz Muñoz (Ryanair)
5 Nov 2024, 15::17 GMT
Estimados señores,
Les escribimos en relación a la reclamación presentada por Sara Lopez Rodenas.
Los servicios Flexi Plus están disponibles en todos los vuelos y deben adquirirse para todos los pasajeros y vuelos de una reserva. Solo puedes adquirir estas tarifas en el momento de hacer su reserva.
Todas las tarifas Flexi Plus son no reembolsables, excepto cuando se apliquen las cláusulas 4.2, 10.2, 10.3 o 10.4 de nuestros Términos y condiciones generales de transporte.
Pueden consultar las condiciones aquí: s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/terminos-y-condiciones/termsandconditionsar_1735648223
Debido a lo anterior no podemos acceder a la petición del cliente ya que no hemos detectado ningún error en el sistema y lo consideramos bajo su responsabilidad.
Atentamente,
Luis Miguel
Regulator Specialist
Reclamar
27 Jul 2024, 18:02 IST
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