Reembolso

Estimados/as señores/as:  Me pongo en contacto con ustedes porque con fecha de 18/08/2024 realicé una compra en su página web del producto nba2k 23 pensando que era una clave del producto. Me puse en contacto con ustedes por su chat reclamándoles el reembolso al ustedes decirme que no vendían una clave, sino una cuenta de producto. Después de esto no he vuelto a recibir contestación por su parte. Abrí un ticket de reclamación en su web y tampoco han contestado. SOLICITO el reembolso del importe que pagué por el producto pensando que era una clave. Sin otro particular, atentamente. Recuerda no incluir ningún dato personal o sensible, ni tuyo ni de un tercero, como puede ser nombre, apellidos, DNI, número de teléfono, dirección postal, cuenta y tarjeta bancaria, email…

Dear Izan Sanchez,I hope this message finds you well.We regret to hear about the issues you experienced with order number 1502053. Please accept our sincerest apologies for any inconvenience this may have caused.After thoroughly reviewing your complaint, we have determined that the best course of action is to issue a refund for your purchase. We are pleased to inform you that the refund has been processed and will be returned to the original payment method used for this transaction. You should expect to see the funds reflected in your account within the next 1 to 3 business days.We understand how important it is to resolve such matters promptly and appreciate your patience as we work to rectify this situation. Should you have any further questions or require additional assistance, please do not hesitate to contact us. Our customer service team is available and more than happy to help with any concerns you may have.Once again, we apologize for any trouble this may have caused and thank you for bringing this to our attention. Your satisfaction is our top priority, and we are committed to ensuring a better experience for you in the future.Warm regardsThis email is a service from Customer Support. Delivered by Zendesk On August 19, 2024 at 7:16:24 AM UTC, Reclamar reclamar@ocu.org wrote:‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ [9ZGW49-REYGL]