Reembolso de reserva por Enfermedad Grave de uno de los pasajeros incluidos en la reserva

Hola, mi marido realizó una reserva de vuelo con Ryanair para dos personas para los días 3-6 de Febrero de 2023.Desgraciasdamente, el pasado día 8/1/23, yo, una de las personas incluída en la reserva, sufro una caída y me fracturo el fémur, lo que acarreó una operación urgente, una semana de hospitalización y largos meses de recuperación.El día 19/01/2023, una vez que estoy fuera del hospital, mi marido solicita un reembolso de dicha reserva acogiendose al apartado 10.4 FALLECIMIENTO O ENFERMEDAD GRAVE DE UN PASAJERO CON RESERVA DE VUELO de los Términos y Condiciones Generales de Transporte de Ryanair, donde se especifica claramente: Si alguien de tu reserva enferma gravemente y no puede viajar, o fallece antes de tu viaje, Ryanair:-te reembolsará el importe total de todos los pasajeros de tu reserva-o, cuando proceda, te eximirá del pago de la tasa de cambio de vuelo, así como de cualquier otra restricción asociada al cambio de tus vuelos.En dícha reclamación de reembolso adjuntamos el informe médico del hospital donde se detalla mi cuadro clínico, tal como se solicita en los Términos y Condiciones Generales de Ryanair.Días más tarde, el 26/01/23, Ryanair contesta denegando el reembolso y advirtiéndonos que podemos cambiar la reserva de día previo pago de 45€ por persona (contradiciendo sus propios términos y condiciones generales), cosa que no podemos asumir ya que no sé cuánto tiempo se demorará mi recuperación ni las condiciones en las que quedaré después de la misma.El mismo 26/01 contestamos a Ryanair indicando que solicitaríamos el reembolso siguiendo otras vías, motivo de mi reclamación.

Your request (30417730) has been updated. To add additional comments, reply to this email. Noelia (Ryanair) 7 Feb 2023, 15::43 GMT Su referencia: CPTES01709328-91Estimado/a Sr./Sra.Acusamos recibo de su correspondencia, en nombre de Don ANGEL GABRIEL RUBIO TOLEDANO.Adjuntamos respuesta a su reclamación.Atentamente,Noelia Abogados 26 Jan 2023, 17:04 GMT EXTERNAL EMAIL:This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanairRyanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland.[7EMLVY-VZDL2]