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A. M.

A: FlyKube

15/12/2025

Buenos días, En junio realicé un pedido con Flykube de un viaje para 6 personas para canjear el 27 de diciembre. Todo iba bien hasta que hace 20 días me informan que no hay vuelos por la mañana, solo por la noche por lo que perderíamos ya un día de los 4 que íbamos. Acto seguido me dicen que cancelan el viaje por alta demanda y que se procederá al reembolso o un vale para canjear. Lo mismo de siempre, intento contratar yo por la aplicación y suben el precio de esas fechas. El día 25 de noviembre inicio la reclamación del dinero a mi cuenta, me comentan que tardan 15 días en ingresarlo. A día 15 de diciembre, 20 días han pasado y no he percibido nada de dinero en mi cuenta y una supuesta "compensación" de 50 euros por viajero para canjear en nuestro próximo viaje. No quiero que lo canjeen para viajar más con ellos porque, debido a la mala gestión, no queremos viajar más con esta empresa. Queremos ver esa " compensación" reflejada en mi cuenta. Nos hemos quedado sin vacaciones familiares por culpa de FlyKube, es impresionante.

Mensajes (1)

FlyKube

A: A. M.

15/12/2025

Dear Kuber, Thank you for reaching out to us! This is an automatic response to confirm that we have received your email. Our team is dedicated to providing you with the best support possible and will address your inquiry based on the urgency of the request. Here’s how our response time is categorized: 1. Immediate Urgent Response (within 1 hour): If your inquiry is extremely urgent, please contact us immediately via WhatsApp at +393314047147 for a prompt response. 2. Standard Response (within 24 hours): For regular support inquiries, you can expect a response from our team within 24 hours. 3. Non-Urgent Response (within 48 hours): For less urgent matters, we aim to respond within 48 hours. This allows us to manage and prioritize requests effectively, ensuring that all customers receive timely and accurate support. Your issue is important to us, and we strive to resolve it as quickly and efficiently as possible. Please note that these timings are applicable during our business hours, from 9am to 6pm. We appreciate your patience and understanding. Best regards, Flykube Team On Mon, 15 Dec at 9:30 AM , Flykube info@flykube.com wrote: Dear Kuber, Thank you for reaching out to us! This is an automatic response to confirm that we have received your email. Our team is dedicated to providing you with the best support possible and will address your inquiry based on the urgency of the request. Here’s how our response time is categorized: 1. Immediate Urgent Response (within 1 hour): If your inquiry is extremely urgent, please contact us immediately via WhatsApp at +393314047147 for a prompt response. 2. Standard Response (within 24 hours): For regular support inquiries, you can expect a response from our team within 24 hours. 3. Non-Urgent Response (within 48 hours): For less urgent matters, we aim to respond within 48 hours. This allows us to manage and prioritize requests effectively, ensuring that all customers receive timely and accurate support. Your issue is important to us, and we strive to resolve it as quickly and efficiently as possible. Please note that these timings are applicable during our business hours, from 9am to 6pm. We appreciate your patience and understanding. Best regards, Flykube Team On Mon, 15 Dec at 9:30 AM , Reclamar reclamar@ocu.org wrote:


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