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Oumaima (Prestigia.com)
21 nov 2024, 9::41 GMT+1
Hello dear team,
Thank you for reaching out to us.
Kindly be advised that the guest is in direct communication with us regarding this matter, and we have already informed the guest about the status of their refund. As per our company’s terms and conditions, any further communication will be addressed directly with our mutual guest. We would like to clarify that no third party, other than the guest’s bank, will be involved in this matter.
Thank you for your understanding.
Kindest regards,
Hola, querido equipo,
Gracias por ponerse en contacto con nosotros.
Le informamos de que el cliente está en comunicación directa con nosotros en relación con este asunto, y ya hemos informado al cliente sobre el estado de su reembolso. De acuerdo con los términos y condiciones de nuestra empresa, cualquier comunicación posterior será tratada directamente con nuestro huésped mutuo. Nos gustaría aclarar que ningún tercero, aparte del banco del huésped, estará involucrado en este asunto.
Gracias por su comprensión.
Un cordial saludo,
Oumaima.
www.prestigia.com
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Reclamar
20 nov 2024, 19:15 GMT+1
We are pleased to inform you that your request (5040955) has been resolved. To reopen the request, please reply to this email.
We value your opinion and would like to invite you to provide feedback on our services. You will receive a brief survey to share your thoughts.
Thank you once again for entrusting us with your request. We look forward to your feedback.
Prestigia Support Team
[43ELEY-EK3KW]
