NO HE RECIBIDO EL PRODUCTO

Estimados/as señores/as: En fecha 28 de noviembre adquirí en su?página web https://fuzziefeet.com/ una botitas de bebé.Han pasado 35 días del plazo estipulado de entrega sin que se me haya entregado el producto ni dado una justificación del retraso. En ningún momento he recibido información sobre el estado de mi pedido hasta que he reclamado. Ya no estoy interesado en la compra de dicho producto ya que era un regalo navideño.SOLICITO la resolución del contrato y la devolución del importe abonado. Sin otro particular, atentamente.

Hi Abogados,   Thank you for contacting our shop.   We have received your inquiry and will answer your email on a first-come first-served basis within 24-48 hours. Here is the ticket ID: 2599567 for your reference. In the meantime, please visit our FAQs page for more information. In case your request is related to delivery information, you can check the order status via the tracking link on the shipping confirmation email. If your inquiry is in relation to the product received, please provide supporting information as follows to help us speed up the resolution process: - Detailed information about your issue. In case the product was not as described or not up to your expectations, please let us know the details of your concerns. - Photo(s) of quality issues and any damaged parts of the actual product received - Photo(s) of the incorrect item received (in case the item delivered is incorrect in terms of color/design/size compared to the order confirmation) - Photo(s) of the size label and the entire item when measured with a ruler (in case of size is inconsistent with measurements stipulated in the size chart) - Photo(s) of the original shipping label of the product received. Thank you and have a wonderful day! Kind regards, Support Team '”-

Hi Rebeca,   Thank you for waiting. I am back to keep you updated about your order's shipping status. I am sincerely sorry that you haven't received your order yet. From what I checked, your order failed to deliver at the moment. You can check the tracking number here for sure:   s:t.17track.net/ennums=CNESP37185123400028615331andfc=190625 The most common reason for this situation is the submitted shipping address is incorrect, so the delivery service can't deliver the package and has to return it. Please provide your current address so we can verify if the address on the shipping label is correct. Receiver's name:   House number and street name:   Apartment/ suite (if available):   City:   State and zip code:   Country:   Phone number: In the meantime, we will contact our shipping service to check if they can provide any support on the situation. Looking forward to your update. Best Regards,   Jane --- Customer Support Agent -------------------- Thank you for your kind interest in our products and services. Your feedback is highly appreciated. Kindly take a few minutes to complete a survey email sent to your mailbox to let us know how we could have improved your overall experience. Activado Lun, 8 Ene a 9:56 P. M. , Abogados escribió:

Buenos días,Ya he pasado por este proceso anteriormente, mi dirección era correcta, y la empresa de envíos ecoscooting me ha informado que lo han devuelto a sus oficinas, así que por favor, solicito, al igual que le han devuelto el producto, me devuelvan mi dinero