Dear Sirs,Thank you for your message.We would like to express our sincere regret about the worrying situation in which the customer finds himself.Referring to the received correspondence we would like to inform you that analysis has shown that an electronic ticket was sent to the email address which the passenger wrote during the reservation process: doctorsevilla1@gmail.com, on 22.10.2022.We attach the ticket with the date when it was delivered.Therefore we can confirm that the order was completed and properly delivered.Moreover, the passenger requested to automatically refund voluntary the tickets and we refunded the funds allowed by the carrier - 181.05 EUR on 04.12.2022 which was accepted by the user.We sympathize with the circumstances but we cannot offer a satisfactory solution.Best regards,[s:s3-eu-west-1.amazonaws.com/alfavox/esky.jpg]Complaints Team[s:s3-eu-west-1.amazonaws.com/alfavox/footer_eSky_eDestinos_v1.jpg]eSky.pl S.A., 14A Murckowska, '‹40-265 Katowice, PolandKRS: 0000383663 NIP 948-19-87-199 REGON 670140736 Initial capital of 1.019.525,60 PLN fully paid-upConfidentiality:This e-mail is intended only for the named recipient(s) and may contain information that is privileged, confidential and/or exempt from disclosure under applicable law. Any unauthorized use, dissemination or copying is strictly prohibited. If you have received this e-mail in error, or are not named as a recipient, please immediately notify the sender and destroy all copies of this e-mail.-----OryginaÅ‚ wiadomoÅ›ci-----Od: eSky WysÅ‚ane: 16/12/2022 13:28:52[logo_mobile.png]Thank you for submitting your application.We are going to take care of your request. However, due to extraordinarily number of requests, it will take much longer than usually. We will contact you as soon as possible.Your request will be sent to the appriopiate department if it concerns COVID-19 refund.Thank you for your patience and understanding.Greetings,The eSky Team [separator.jpg]-----OryginaÅ‚ wiadomoÅ›ci-----Od: WysÅ‚ane: 16/12/2022 13:28:48
