Cobro indebido

Hola, en el mes de diciembre exactamente el día 21, realizamos la entrega de un vehículo de alquiler que teníamos con esta empresa y sobre el día 7 más o menos de enero nos hacen unos cargos de 500€, 3 cargos osea un total de 1500€, tuvimos que dirigimos a la empresa ya que ellos no nos habian enviado ningun comunicado de que nos fueran a hacer estos cargos y es alli donde nos dicen que le causamos un daño a dicho vehículo, en el momento de la devolución el día 21 de Diciembre nos dijeron que estaba todo correcto y se nos emitió el documento de devolución de fianza, según ellos después realizaron otra inspección donde se vio dicho golpe pasados unos días encontre evidencia de que la furgoneta ya tenía dicho golpe, me remitieron varios email donde decían que no seguirían cola reclamacion y que no les constaba esos 3 cargos de 500€, les envié la evidencia fe los cargos y aun ni han devuelto el dinero y ya llevan 2 semana que no contestan mis mail.

Your request (955535) has been updated. To add additional comments, reply to this email.----------------------------------------------Natoya, Apr 1, 2024, 10:50'¯AM CDTDear Abogados,Thank you for contacting Enterprise Support Services. My name is Natoya. I will be happy to assist you with your inquiry, but we will need a little more information. Please provide us with the following:1. Your original reservation or rental agreement number2. The primary renter's full name and the date, city, and state where the rental was picked up3. Your telephone number.Once we receive this information, we can locate your rental information and assist you further.We look forward to your reply.Reference 7699Kind regards,NatoyaEnterprise Customer Service----------------------------------------------Abogados, Mar 26, 2024, 11:55'¯AM CDT --------------------------------This email is a service from Enterprise Holdings Customer Service.[2MRX3J-LJZ7N]

Reclamacion 78031266 este es número de reclamacion que le han dado ustedes, en un principio dijeron que no tenían constancia de que se hubieran hecho estos cargos que necesitaban aportará evidencia hace más de 1 mes les envie los comprobantes del banco y dede ese momento no dan ninguna respuesta

Your request (966158) has been updated. To add additional comments, reply to this email.----------------------------------------------Jonathan B., Apr 10, 2024, 2:03'¯PM CDTDear Andres Gallego,Thank you for choosing Enterprise for your car rental needs! My name is Jonathan. I will be happy to help you today.Your concerns about the damage claim is understandable. I am in the United States so I do not have access to the claim.Please email the Damage Recovery Unit in Spain at es.dru@em.com and they can assist you with this inquiry.Please let us know if we may be of further assistance. Have a wonderful day!Sincerely,JonathanEnterprise Customer Servicetranslation:Hello, in the month of December exactly on the 21st, we delivered a rental vehicle that we had with this company and on or about the 7th of January they charged us with charges of Eur500, 3 charges meaning a total of 1500 Eur, we had to contact the company since they had not sent us any communication that they were going to make these charges and that is where they told us that we caused damage to said vehicle, at the time of the return on the 21st of December they told us that everything was correct and they issued us the deposit return document, according to them they later carried out another inspection where said dent was seen after a few days I found evidence that the van already had said dent, they sent me several emails where they said that They would not pursue the claim and that they were not aware of those 3 charges of Eur500, I sent them the evidence of the charges and they have not even returned the money and they have not answered my emails for 2 weeks now.----------------------------------------------Abogados, Apr 3, 2024, 9:28'¯AM CDT --------------------------------This email is a service from Enterprise Holdings Customer Service.[0EP56Z-Z40ER]

Pues deriven ustedes la reclamación a ellos ya que estamos cansados de enviar email a ese correo y no tenemos respuesta. Que empresa tan irresponsables, son una verdadera estafa.