Your request (46377252) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Luis Miguel Díaz Muñoz, 19 Mar 2024, 16::32 GMTN.° Ref: Reclamación: Cambio en el horario de vuelo - (CPTES01983709-59)Su Ref: 46377252Estimado/a Sr./Sra.,Acusamos recibo de su correspondencia en nombre de LUCIA MARTaNEZ MERCHÁN.En nombre de Ryanair, lamentamos la cancelación de los vuelos en la reserva RQ79SK.Desafortunadamente, Ryanair, como todas las aerolíneas, ocasionalmente tienen que hacer cambios en la programación de los vuelos.Lo anterior, puede ser visto en nuestros Términos y Condiciones, aceptados al momento de reservar: s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/terminos-y-condicionesA todos los clientes afectados por esta cancelación del vuelo, se les envió un correo electrónico, dándoles acceso a la normativa EU261.En este caso, el email sobre la cancelación se envió el día 08/03/2024. El vuelo de ida era el 24/03/2024, y la vuelta el 03/04/2024.El correo electrónico contenía los enlaces para realizar un cambio de vuelo gratuito, solicitar un reembolso y detalles sobre cómo comunicarse con nuestro Departamento de Servicio al Cliente:Dado que la notificación sobre la cancelación de este vuelo, se envió con más de 14 días de antelación al día del vuelo, no se debe ninguna compensación según el Reglamento UE 261/2004.Por favor, tenga en cuenta que, según la normativa EU 261/2004, Ryanair no es responsable del pago de bebidas alcohólicas, artículos de aseo, medicamentos, gastos prepagados, pérdida de ganancias o gastos incurridos después de la llegada al destino.Lamentamos, sinceramente, las molestias ocasionadasAtentamente,Luis MiguelRegulator Specialist----------------------------------------------Abogados, 8 Mar 2024, 09:24 GMT**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. 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