Vuelo cancelado. Sin reembolso

Estimados/as señores/as:  Me pongo en contacto con ustedes en relación con la reserva número 40-516073251 (Pin 5200) por el vuelo Quebec - Calgary (WestJet WS301) del 2 de Julio. Cancelado y comunicado con menos de 24h de antelación por una huelga de mecánicos. No se ofreció ninguna alternativa por lo que según las condiciones de Westjet en su página web, tenemos el derecho de ser reubicados en cualquier otra aerolínea. No se obtuvo respuesta por parte ni de WestJet ni de Booking el día de la cancelación a pesar de las llamadas y el contacto por el chat de booking. La reubicación tuvimos que gestionarla nosotros, con el precio más razonable posible. SOLICITO Devolución de los gastos de la nueva reserva de vuelos Quebec Calgary (1992,99€ cuyo documento de la reserva adjunto) tal y como expresa la web de westjet incluso en las cancelaciones que quedan fuera del control de la compañía. Sin otro particular, atentamente.

------------------------------------ Dora G. (CS Global) 10 dic 2024, 14:07 CET Your reference: @@REF_ID@c718c426b2cf63351a@REF_ID@@ Our reference: 40-516073251 Dear OCU, Further to your Email dated 5 September 2024, please find attached our reply. I hope (and trust) that I have informed you sufficiently. Please respond to the current message (cs.relations.legal@booking.com) for future correspondence on this file. Kind regards, Dora G. CS Senior Relations Specialist Copyright © 1996–2024Booking.com. All rights reserved This e-mail was sent byBooking.com, Herengracht 597, 1017 CE Amsterdam, Netherlands [YMG4M3-4PKM2]

I disagree. The description of the situation is inaccurate. We contacted booking.com (gotogate) on the app chat to inform flight had been cancelled and to get a solution 3 hours before the flight was scheduled. That was between 3 and 4 pm local time. You must have the electronical records of this conversation. Actually this chat was unilaterally shutted down by booking without getting any solution for us. That's why we had to buy an alternative flight Therefore, we did contact with booking before the flight so we ask again for the reimbursement.

------------------------------------ Dora G. (CS Global) 24 mar 2025, 16:27 CET Your reference: @@REF_ID@c718c426b2cf63351a@REF_ID@@ Our reference: 40-516073251 Dear OCU, Our partner Gotogate informed us that they contacted the airline to request a refund. The airline provided Gotogate the required authorization and they claimed the refund back from the airline. We are happy to inform the customer that the airline processed a refund of 1001.6 EUR on 11 January 2025, to the customer's payment method. I hope (and trust) that I have informed you sufficiently. Kind regards, Dora G. CS Senior Relations Specialist Copyright © 1996–2025Booking.com. All rights reserved This e-mail was sent byBooking.com, Herengracht 597, 1017 CE Amsterdam, Netherlands [NY4V59-MGG35]

Yes, we were informed sufficiently about 1001.6€ refund. The issue is (as we claimed and keep claiming) that we spent 1992,99€ on the alternative flight, since after contacting both airline and booking.com the day flight was cancelled, no alternatives were purposed. Therefore we still claim 991,39€ to be reimbursed