Buenos dáis,
El día 24 de noviembre de 2024, vi en Facebook una publicidad que hacía referencia a una oferta de desalojo de mochilas North Face por el coste de 1,95€, supuestamente realizada por Decathlon.
El mensaje estaba acompañado de reseñas de otros usuarios de Facebook que afirmaban haber recibido el producto y que el coste se limitaba a los 1,95 € publicitados.
No observé ningún tipo de letra pequeña en el anuncio ni en la página de pago, y procedí a pagar el importe de 1,95 € para recibir la mochila.
Nunca recibí el producto y sin embargo, el día 25 de noviembre de 2024, recibí un cobro injustificado de 34,50 €.
Días después, descubrí en la carpeta de correo no deseado cierta correspondencia proveniente del dominio singlecutiess.com, que nada tenía que ver con el anuncio original de la oferta de la mochila.
Parece ser una página de encuentros online que nada tiene que ver con el tipo de publicidad / oferta que me había aparecido en Facebook.
Al investigar en su página web, constaté que se trata de una empresa portuguesa, identificada como:
PÁGINAS LOUVÁVEIS - UNIPESSOAL LDA
Reg. number: 516676423
VAT: PT 516676423
Address: Edifício LACS, Rocha Conde d'Óbidos, Estrela, Lisboa, 1350 352, Portugal
Phone number: +351 308 811 871
En su página web hay un apartado para solicitar reembolsos, y he tramitado el proceso de reembolso (REFUND) el día 6.12.24 dentro del plazo de 14 días que mencionan, aunque no tengo certeza de si recibiré el reembolso del importe correspondiente.
Es evidente que el modus operandi de esta empresa no es ético y me parece muy similar a una estafa.
Me gustaría solicitar su ayuda para saber cómo proceder en esta situación y para evitar que otros consumidores se vean afectados.
Atentamente,
GIACOMO PROLI
+34 662041030
gproli@hotmail.com
Desde la pagina web de singlecutiess.com sobre el proceso de refund:
GENERAL INFORMATION
Customers have the right to request a refund within two weeks from the day of purchase.
Refund requests can be submitted via email at support@singlecutiess.com or by phone.
For security purposes, PÁGINAS LOUVÁVEIS - UNIPESSOAL LDA may request information to help identify the customer, such as email address, phone number, first and last name, current address, the reason for the refund request, and/or any other information that may serve as evidence of an incorrect transaction on the customer's bank account.
PÁGINAS LOUVÁVEIS - UNIPESSOAL LDA processes customer requests as promptly as possible. Response time varies depending on the specific refund request reasons. Nonetheless, PÁGINAS LOUVÁVEIS - UNIPESSOAL LDA will contact the customer with information about the reimbursement of funds in accordance with our policy timeframes.
A refund can be authorized or declined only after PÁGINAS LOUVÁVEIS - UNIPESSOAL LDA has thoroughly verified the provided data.
If a customer decides to discontinue using the provided services, they must unsubscribe to avoid being charged again.
REQUESTING A REFUND
Customers can request a refund or receive assistance regarding PÁGINAS LOUVÁVEIS - UNIPESSOAL LDA purchases by contacting support@singlecutiess.com or calling the phone number listed on the website.
In the email subject line, the customer should write 'Refund Request'.
The original payment method used by the customer will be used for the refund.
The refund amount must not exceed the transaction amount.
Only the second charge is refundable, as the client makes the first payment independently after acknowledging the rules listed on this website. The client confirms these rules by checking the appropriate boxes before making the first payment.
PÁGINAS LOUVÁVEIS - UNIPESSOAL LDA reserves the right to approve only a partial refund if services were already provided to the customer. The refund amount is determined based on the reason for the refund request and with thorough consideration.
REFUND PROCESSING
PÁGINAS LOUVÁVEIS - UNIPESSOAL LDA will contact the customer to request additional information (if necessary) within fourteen days of receiving the refund request. The customer must provide the requested information within fourteen days of being contacted.
A final decision regarding the refund will be made, and the customer will be notified by email:
• within five days of receiving the last requested additional information;
• within five days of receiving the refund request if no additional information is requested.
In certain cases, a refund may be issued without the customer's consent.
If the refund is approved, PÁGINAS LOUVÁVEIS - UNIPESSOAL LDA will process it within ten business days without delay.
A refund cannot be approved if:
• The refund timeframe has passed;
• The customer declines to provide the necessary information to PÁGINAS LOUVÁVEIS - UNIPESSOAL LDA.
CHARGEBACKS
Customers are expected to contact the service provider to resolve any issues related to transactions on their bank account before requesting a chargeback.
If the customer initiates a chargeback, PÁGINAS LOUVÁVEIS - UNIPESSOAL LDA will conduct an investigation and may request additional information from the issuing bank.
Once a chargeback has been filed, the customer is no longer eligible for a refund.
ADDITIONAL TERMS
Requesting a refund does not guarantee its approval.
Any additional fees incurred while processing a refund are the customer's responsibility.
PÁGINAS LOUVÁVEIS - UNIPESSOAL LDA may modify the Refund Policy's Terms and Conditions in response to legislative changes or as deemed necessary. Customers should periodically review this page for updates.
If a customer cannot accept the updated Refund Policy, they must discontinue using PÁGINAS LOUVÁVEIS - UNIPESSOAL LDA's services and exit the website. The new Refund Policy applies to the customer's use of services if they make a new purchase on the website after the policy update.
PÁGINAS LOUVÁVEIS - UNIPESSOAL LDA is not responsible for any losses (direct, indirect, special, incidental) or damages of any kind, including, without limitation, lost profits or revenues, directly or indirectly related to the use of PÁGINAS LOUVÁVEIS - UNIPESSOAL LDA's services, refund processing amount, or processing time.
