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MAD Luis Miguel Díaz Muñoz (Ryanair)
4 Oct 2024, 14:46 IST
Estimado/a Señor/a,
Nos referimos a su correspondencia en nombre de MIGUEL PORRAS JARA.
Lamentamos sinceramente la demora del vuelo FR 777 de VCE a BCN el 20 de julio de 2024, debido a restricciones impredecibles de slots de ATC impuestas por Eurocontrol.
Dado que este evento estaba fuera de nuestro control, consideramos que no somos responsables de pagar la compensación monetaria del Artículo 7 según el Reglamento de la UE 261/2004 en este caso.
Además, el EU261 exige a las aerolíneas que proporcionen el aviso del Artículo 14.2 en el momento del check-in y que lo distribuyan durante las interrupciones de vuelo. Para cumplir con el EU261, Ryanair ha proporcionado el aviso del Artículo 14.2 cuando los clientes hacen el check-in en línea. Esto brinda amplias oportunidades antes de la salida para revisar y tener acceso al aviso de sus derechos en todo momento.
Todos los clientes afectados por este retraso de vuelo recibieron mensajes que les daban acceso al aviso de la EU261.
Luis Miguel
Especialista en Soporte Administrativo de Reguladores
Reclamar
6 Aug 2024, 19:45 IST
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