Reparación dispositivo

Hola, el día 12 de febrero me puse en contacto con Amazfit porque mi dispositivo estaba en garantía y estaba fallando. Hasta el día 4 de marzo no me dieron instrucciones sobre cómo actuar. El día 13 de marzo recogieron el dispositivo en mi domicilio para llevarlo a reparar. Me proporcionaron un enlace en el que poder ver el estado de la reparación del dispositivo. Yo iba accediendo hasta que, el día 27 de marzo, indicaba que el dispositivo había sido reemplazado por uno nuevo y que estaba en destino al origen (mi domicilio). Sin embargo, los días pasaron y no recibí ninguna noticia ni la llegada del dispositivo. Les volví a escribir el día 8 de abril para conocer qué ocurría o cuál era el tiempo de entrega, pero no recibí respuesta. A los dos días volví a escribir y me contestaron el día 15 de abril, diciendo que se habían suspendido las órdenes de reparación por actualizaciones en el sistema, y que podía demorarse 30 días, pero que me informarían sobre mi dispositivo (lo cual no ha sido así). Aún así, esto último no tiene sentido porque mi dispositivo ya estaba enviado antes de que se produjera esa actualización de la que me hablaban. Ahora, vuelvo a pinchar en el enlace que me mandaron para hacer el seguimiento de la reparación, y ese enlace ha desaparecido. Dentro de ese enlace, aparecía también un número de teléfono y correo electrónico e intenté contactar con ellos por ambos medios y tampoco daban señal. Les volví a escribir el lunes/martes y no contestan mis correos, por lo que me siento estafada y estoy llegando a dar por perdido mis dispositivo, de más de 150€. Me gustaría que la empresa se hiciera cargo de los daños ocasionados y del tiempo que me están haciendo perder, pues ya son 3 meses hablando con ellos para buscar una solución. Además del envío del dispositivo nuevo (en caso de que lo envíen), me gustaría recibir una compensación por daños y perjuicios. Y, en caso de que no envíen el dispositivo, el reembolso del importe del dispositivo y una compensación por daños y perjuicios. Muchas gracias.

- Please type your reply above this line -Dear Abogados, Thank you for reaching out to Amazfit/Zepp Customer Support.This automated response confirms the receipt of your request. Our team will review and respond to your support tickets as soon as possible.Please note that Amazfit Support operates Monday through Friday, from 9:00 a.m. to 4:30 p.m. PT. Queries submitted outside these hours will require additional response time.To expedite assistance, please review our topics via s:docs.google.com/document/d/1d8CRZ1Tw9mniSAQXY_8RgD6hEZYB5EvgIHmS2Pu9vwE/edit?usp=sharing to check if your question is covered. If the provided information resolves your query, please update us with 'Issue solved.' This allows us to manually close your ticket and prevent further automated emails.If your question remains unanswered or the information provided isn't helpful, kindly await a response from our representatives. We kindly ask that you avoid sending duplicate emails, as our team is committed to addressing all inquiries promptly. Multiple emails on the same issue might inadvertently delay our response times. Your patience and understanding are appreciated as we aim to assist you effectively.For future reference, the ticket details are listed below. Additionally, our Help Center at s:support.amazfit.com/us/ contains answers to frequently asked questions.Thank you for choosing Amazfit/Zepp.Sincerely,Amazfit Support Team--------------------------------This email is a service from Amazfit.[PPXJ75-R0WPD]

- Please type your reply above this line -Your request has been updated with a response from the Support Team. To add additional comments, reply to this email.----------------------------------------------Amazfit Support, May 10, 2024, 11:28 PDTEstimada Paula Garcia,Lamentamos profundamente los inconvenientes que ha enfrentado con la reparación de su dispositivo y la falta de comunicación de nuestra parte. Entendemos lo frustrante que debe haber sido no recibir el dispositivo reemplazado en el tiempo esperado y no obtener respuestas satisfactorias a sus consultas.Nuestro equipo está comprometido a resolver su situación de la manera más eficiente y satisfactoria posible. Aunque no tenemos acceso directo desde esta plataforma para verificar el estado actual de su caso específicamente, le garantizamos que tomaremos las medidas necesarias para asegurarnos de que su reclamación sea atendida adecuadamente.Para poder proceder con la solución más adecuada a su situación, le sugerimos que se comunique directamente con la tienda donde realizó la compra de su dispositivo, ya que están en la mejor posición para asistirle con el reembolso o el reemplazo del producto, conforme a su política de garantía y devolución.Además, comprendemos su solicitud de compensación por los inconvenientes causados. Si bien nuestro equipo de soporte no está autorizado para aprobar compensaciones directamente a través de esta comunicación, le aseguramos que tomaremos su caso como un punto de aprendizaje crítico para evitar que tales situaciones se repitan en el futuro.Por favor, si tiene alguna otra consulta o necesita asistencia adicional, no dude en ponerse en contacto con nosotros. Nuestro equipo está aquí para ayudarle y queremos asegurarnos de que su experiencia con nuestro servicio al cliente mejore significativamente.Gracias por su paciencia y comprensión.Atentamente,Soporte Amazfit/Zepp----------------------------------------------Abogados, May 10, 2024, 08:39 PDTReclamación: Reparación dispositivo - (CPTES02015292-20): --------------------------------This email is a service from Amazfit.[PPXJ75-R0WPD]

- Please type your reply above this line -"The email below is an automated communication generated by our Zendesk system. If everything is in order on your end, feel free to disregard it. Thank you for your understanding and cooperation."Hello,I trust this message finds you well. We hope that your experience with Amazfit has been positive so far.We wanted to check in regarding your pending ticket to ensure that you have received all our correspondence related to your inquiry. Our goal is to promptly address your concerns and provide you with the best possible support.If you've already provided the necessary information or received a resolution, we sincerely appreciate your cooperation. However, if you haven't had the chance to review the ticket or respond to our previous communication, rest assured, that we are here to assist you.Feel free to respond directly to this email with any updates or additional details. Your satisfaction is our priority, and we are committed to addressing your needs promptly.Thank you for choosing Amazfit. Your trust means a lot to us, and we are grateful for the opportunity to assist you.Sincerely,The Amazfit Support Team----------------------------------------------Amazfit Support, May 10, 2024, 11:28 PDTEstimada Paula Garcia,Lamentamos profundamente los inconvenientes que ha enfrentado con la reparación de su dispositivo y la falta de comunicación de nuestra parte. Entendemos lo frustrante que debe haber sido no recibir el dispositivo reemplazado en el tiempo esperado y no obtener respuestas satisfactorias a sus consultas.Nuestro equipo está comprometido a resolver su situación de la manera más eficiente y satisfactoria posible. Aunque no tenemos acceso directo desde esta plataforma para verificar el estado actual de su caso específicamente, le garantizamos que tomaremos las medidas necesarias para asegurarnos de que su reclamación sea atendida adecuadamente.Para poder proceder con la solución más adecuada a su situación, le sugerimos que se comunique directamente con la tienda donde realizó la compra de su dispositivo, ya que están en la mejor posición para asistirle con el reembolso o el reemplazo del producto, conforme a su política de garantía y devolución.Además, comprendemos su solicitud de compensación por los inconvenientes causados. Si bien nuestro equipo de soporte no está autorizado para aprobar compensaciones directamente a través de esta comunicación, le aseguramos que tomaremos su caso como un punto de aprendizaje crítico para evitar que tales situaciones se repitan en el futuro.Por favor, si tiene alguna otra consulta o necesita asistencia adicional, no dude en ponerse en contacto con nosotros. Nuestro equipo está aquí para ayudarle y queremos asegurarnos de que su experiencia con nuestro servicio al cliente mejore significativamente.Gracias por su paciencia y comprensión.Atentamente,Soporte Amazfit/Zepp----------------------------------------------Abogados, May 10, 2024, 08:39 PDTReclamación: Reparación dispositivo - (CPTES02015292-20): --------------------------------This email is a service from Amazfit.[PPXJ75-R0WPD]

Buenos días, Hace 5 días se pusieron en contacto conmigo a través del correo electrónico informándome de que debido a una incidencia, estaban devolviendo el dinero a los clientes. Sin embargo, y como lleváis haciendo 3 meses, no leéis la información que yo proporciono y me habéis pedido que vuelva a ir a la tienda física donde compré el dispositivo para que me hagan el reembolso. NO PUEDO IR A LA TIENDA FÍSICA PORQUE COMPRÉ EL DISPOSITIVO ONLINE. Por favor, antes de mandar mensajes automáticos, lean detenidamente los datos que se les dan. Me pidieron unos datos para gestionar el reembolso, pero no he vuelto a recibir respuesta, y esto me parece ya de broma. Ruego y exijo se pongan en contacto conmigo a la mayor brevedad posible para emitir mi reembolso, el cual debería ser un importe superior porque compré el dispositivo con un cupón y ahora si decido comprar el mismo dispositivo, voy a tener que poner dinero de mi bolsillo y no tendría por qué hacerlo. Así que deberían hacerme el reembolso por el importe del precio de venta del AMAZFIT GTR 3 PRO

- Please type your reply above this line -Dear Abogados, Thank you for reaching out to Amazfit/Zepp Customer Support.This automated response confirms the receipt of your request. Our team will review and respond to your support tickets as soon as possible.Please note that Amazfit Support operates Monday through Friday, from 9:00 a.m. to 4:30 p.m. PT. Queries submitted outside these hours will require additional response time.To expedite assistance, please review our topics via s:docs.google.com/document/d/1d8CRZ1Tw9mniSAQXY_8RgD6hEZYB5EvgIHmS2Pu9vwE/edit?usp=sharing to check if your question is covered. If the provided information resolves your query, please update us with 'Issue solved.' This allows us to manually close your ticket and prevent further automated emails.If your question remains unanswered or the information provided isn't helpful, kindly await a response from our representatives. We kindly ask that you avoid sending duplicate emails, as our team is committed to addressing all inquiries promptly. Multiple emails on the same issue might inadvertently delay our response times. Your patience and understanding are appreciated as we aim to assist you effectively.For future reference, the ticket details are listed below. Additionally, our Help Center at s:support.amazfit.com/us/ contains answers to frequently asked questions.Thank you for choosing Amazfit/Zepp.Sincerely,Amazfit Support Team--------------------------------This email is a service from Amazfit.[7NYL5E-XJW74]

- Please type your reply above this line -Your request has been updated with a response from the Support Team. To add additional comments, reply to this email.----------------------------------------------Amazfit Support, May 15, 2024, 03:27 PDTDear customer,Thank you for reaching out to us. However, it seems there might have been a misunderstanding. Based on your latest message, we received a link regarding privacy policy concerns but did not find a specific question or feedback related to your device or our services.If you have questions about our privacy policies or need further assistance with your device, please do not hesitate to provide more details so we can offer the most accurate and helpful support.We are here to help and ensure your satisfaction with our products and services.Kind regards,Amazfit/Zepp Support----------------------------------------------Abogados, May 15, 2024, 00:38 PDTRespuesta: Reparación dispositivo - (CPTES02015292-20): --------------------------------This email is a service from Amazfit.[7NYL5E-XJW74]

No se si están de broma o que… yo no he tenido ninguna consulta en relación a la política de privacidad. Desde el principio especifiqué que mi consulta era porque mandé a reparar un dispositivo hace más de 2 meses y aún no me lo han enviado. Y encima ignoran mis mensajes. Les adjunté todas las conversaciones con Amazfit y algún enlace con el número de seguimiento de la reparación. Me están tomando el pelo entre todos y esto no va a quedar así. EXIJO ME DIGAN QUE DEBO HACER PARA RECUPERAR MI DISPOSITIVO O RECIBIR EL REEMBOLSO YA

- Please type your reply above this line -Dear Abogados, Thank you for reaching out to Amazfit/Zepp Customer Support.This automated response confirms the receipt of your request. Our team will review and respond to your support tickets as soon as possible.Please note that Amazfit Support operates Monday through Friday, from 9:00 a.m. to 4:30 p.m. PT. Queries submitted outside these hours will require additional response time.To expedite assistance, please review our topics via s:docs.google.com/document/d/1d8CRZ1Tw9mniSAQXY_8RgD6hEZYB5EvgIHmS2Pu9vwE/edit?usp=sharing to check if your question is covered. If the provided information resolves your query, please update us with 'Issue solved.' This allows us to manually close your ticket and prevent further automated emails.If your question remains unanswered or the information provided isn't helpful, kindly await a response from our representatives. We kindly ask that you avoid sending duplicate emails, as our team is committed to addressing all inquiries promptly. Multiple emails on the same issue might inadvertently delay our response times. Your patience and understanding are appreciated as we aim to assist you effectively.For future reference, the ticket details are listed below. Additionally, our Help Center at s:support.amazfit.com/us/ contains answers to frequently asked questions.Thank you for choosing Amazfit/Zepp.Sincerely,Amazfit Support Team--------------------------------This email is a service from Amazfit.[0ELXYD-REKER]

- Please type your reply above this line -Your request has been updated with a response from the Support Team. To add additional comments, reply to this email.----------------------------------------------Amazfit Support, May 15, 2024, 06:27 PDTDear customer,Unfortunately, it seems there has been a misunderstanding, as we did not receive any specific feedback or question in your last message related to the privacy policy link you provided. Could you please clarify your concern or question regarding our privacy policy? We are committed to ensuring your personal information is protected and handled in compliance with all applicable laws, including the CCPA as previously mentioned.Should you have any specific questions or require further information about how your personal data is managed, please feel free to contact us directly. Your privacy and trust in our services are of utmost importance to us.Best regards,Amazfit/Zepp Support----------------------------------------------Abogados, May 15, 2024, 03:35 PDTRespuesta: Reparación dispositivo - (CPTES02015292-20): --------------------------------This email is a service from Amazfit.[0ELXYD-REKER]

Les vuelvo a mandar el mensaje que os mandé el viernes pasado. A ver si así se enteran de una vezHola, el día 12 de febrero me puse en contacto con Amazfit porque mi dispositivo estaba en garantía y estaba fallando. Hasta el día 4 de marzo no me dieron instrucciones sobre cómo actuar. El día 13 de marzo recogieron el dispositivo en mi domicilio para llevarlo a reparar. Me proporcionaron un enlace en el que poder ver el estado de la reparación del dispositivo. Yo iba accediendo hasta que, el día 27 de marzo, indicaba que el dispositivo había sido reemplazado por uno nuevo y que estaba en destino al origen (mi domicilio). Sin embargo, los días pasaron y no recibí ninguna noticia ni la llegada del dispositivo. Les volví a escribir el día 8 de abril para conocer qué ocurría o cuál era el tiempo de entrega, pero no recibí respuesta. A los dos días volví a escribir y me contestaron el día 15 de abril, diciendo que se habían suspendido las órdenes de reparación por actualizaciones en el sistema, y que podía demorarse 30 días, pero que me informarían sobre mi dispositivo (lo cual no ha sido así). Aún así, esto último no tiene sentido porque mi dispositivo ya estaba enviado antes de que se produjera esa actualización de la que me hablaban. Ahora, vuelvo a pinchar en el enlace que me mandaron para hacer el seguimiento de la reparación, y ese enlace ha desaparecido. Dentro de ese enlace, aparecía también un número de teléfono y correo electrónico e intenté contactar con ellos por ambos medios y tampoco daban señal. Les volví a escribir el lunes/martes y no contestan mis correos, por lo que me siento estafada y estoy llegando a dar por perdido mis dispositivo, de más de 150€. Me gustaría que la empresa se hiciera cargo de los daños ocasionados y del tiempo que me están haciendo perder, pues ya son 3 meses hablando con ellos para buscar una solución. Además del envío del dispositivo nuevo (en caso de que lo envíen), me gustaría recibir una compensación por daños y perjuicios. Y, en caso de que no envíen el dispositivo, el reembolso del importe del dispositivo y una compensación por daños y perjuicios.Tras este mensaje, se pusieron en contacto conmigo para decirme que me ibais a reembolsar el valor del dispositivo, pero que lo tenía que hacer a través de la tienda física, algo que no puedo hacer porque realicé la compra de manera online. Me pedisteis unos datos en caso de que hubiera problema al pedir el reembolso en la tienda física, y dado que no puedo hacerlo de esa forma, os mandé esos datos. A ese correo, ya no he tenido respuesta alguna. Reembólsenme el dinero de una vez y acabemos con esto ya por favor

- Please type your reply above this line -Dear Abogados, Thank you for reaching out to Amazfit/Zepp Customer Support.This automated response confirms the receipt of your request. Our team will review and respond to your support tickets as soon as possible.Please note that Amazfit Support operates Monday through Friday, from 9:00 a.m. to 4:30 p.m. PT. Queries submitted outside these hours will require additional response time.To expedite assistance, please review our topics via s:docs.google.com/document/d/1d8CRZ1Tw9mniSAQXY_8RgD6hEZYB5EvgIHmS2Pu9vwE/edit?usp=sharing to check if your question is covered. If the provided information resolves your query, please update us with 'Issue solved.' This allows us to manually close your ticket and prevent further automated emails.If your question remains unanswered or the information provided isn't helpful, kindly await a response from our representatives. We kindly ask that you avoid sending duplicate emails, as our team is committed to addressing all inquiries promptly. Multiple emails on the same issue might inadvertently delay our response times. Your patience and understanding are appreciated as we aim to assist you effectively.For future reference, the ticket details are listed below. Additionally, our Help Center at s:support.amazfit.com/us/ contains answers to frequently asked questions.Thank you for choosing Amazfit/Zepp.Sincerely,Amazfit Support Team--------------------------------This email is a service from Amazfit.[Z5LVX2-WK6EM]

- Please type your reply above this line -Your request has been updated with a response from the Support Team. To add additional comments, reply to this email.----------------------------------------------Amazfit Support, May 15, 2024, 10:28 PDTDear customer,It seems that there has been a misunderstanding. Your latest message directed us to a privacy policy link without providing further context or questions related to your previous inquiries or our products.Please let us know how we can assist you further or clarify any questions you might have concerning our products, their functionality, or compatibility issues. We're here to ensure your satisfaction and address any concerns you may have with our Amazfit/Zepp devices.Thank you for your understanding. We look forward to hearing from you.Kind regards,Amazfit/Zepp Support----------------------------------------------Abogados, May 15, 2024, 06:42 PDTRespuesta: Reparación dispositivo - (CPTES02015292-20): --------------------------------This email is a service from Amazfit.[Z5LVX2-WK6EM]

- Please type your reply above this line -"The email below is an automated communication generated by our Zendesk system. If everything is in order on your end, feel free to disregard it. Thank you for your understanding and cooperation."Hi there,I trust this message finds you well.We've noticed that we haven't received a response from you regarding your support request. To keep our records accurate, we will be closing your ticket as solved. However, if your issue persists or if you have further questions, please reply directly to this email, and the ticket will automatically reopen in our system.Your satisfaction is our priority, and we want to ensure all your concerns are addressed promptly.Thank you for choosing Amazfit.Sincerely,The Amazfit Support Team----------------------------------------------Amazfit Support, May 10, 2024, 11:28 PDTEstimada Paula Garcia,Lamentamos profundamente los inconvenientes que ha enfrentado con la reparación de su dispositivo y la falta de comunicación de nuestra parte. Entendemos lo frustrante que debe haber sido no recibir el dispositivo reemplazado en el tiempo esperado y no obtener respuestas satisfactorias a sus consultas.Nuestro equipo está comprometido a resolver su situación de la manera más eficiente y satisfactoria posible. Aunque no tenemos acceso directo desde esta plataforma para verificar el estado actual de su caso específicamente, le garantizamos que tomaremos las medidas necesarias para asegurarnos de que su reclamación sea atendida adecuadamente.Para poder proceder con la solución más adecuada a su situación, le sugerimos que se comunique directamente con la tienda donde realizó la compra de su dispositivo, ya que están en la mejor posición para asistirle con el reembolso o el reemplazo del producto, conforme a su política de garantía y devolución.Además, comprendemos su solicitud de compensación por los inconvenientes causados. Si bien nuestro equipo de soporte no está autorizado para aprobar compensaciones directamente a través de esta comunicación, le aseguramos que tomaremos su caso como un punto de aprendizaje crítico para evitar que tales situaciones se repitan en el futuro.Por favor, si tiene alguna otra consulta o necesita asistencia adicional, no dude en ponerse en contacto con nosotros. Nuestro equipo está aquí para ayudarle y queremos asegurarnos de que su experiencia con nuestro servicio al cliente mejore significativamente.Gracias por su paciencia y comprensión.Atentamente,Soporte Amazfit/Zepp----------------------------------------------Abogados, May 10, 2024, 08:39 PDTReclamación: Reparación dispositivo - (CPTES02015292-20): --------------------------------This email is a service from Amazfit.[PPXJ75-R0WPD]

Buenas de nuevo, como ya les indiqué, no se ha solucionado mi problema. Me ofrecieron un reembolso, les dije que perfecto, pero no se han vuelto a poner en contacto conmigo para realizar la transacción. Ya les indiqué que no podía ir a la tienda donde compré el dispositivo porque lo compré de manera online. Así que ruego se pongan en contacto conmigo para proceder a realizar el reembolso a mi cuenta bancaria. Gracias

- Please type your reply above this line -Dear Abogados, Thank you for reaching out to Amazfit/Zepp Customer Support.This automated response confirms the receipt of your request. Our team will review and respond to your support tickets as soon as possible.Please note that Amazfit Support operates Monday through Friday, from 9:00 a.m. to 4:30 p.m. PT. Queries submitted outside these hours will require additional response time.To expedite assistance, please review our topics via s:docs.google.com/document/d/1d8CRZ1Tw9mniSAQXY_8RgD6hEZYB5EvgIHmS2Pu9vwE/edit?usp=sharing to check if your question is covered. If the provided information resolves your query, please update us with 'Issue solved.' This allows us to manually close your ticket and prevent further automated emails.If your question remains unanswered or the information provided isn't helpful, kindly await a response from our representatives. We kindly ask that you avoid sending duplicate emails, as our team is committed to addressing all inquiries promptly. Multiple emails on the same issue might inadvertently delay our response times. Your patience and understanding are appreciated as we aim to assist you effectively.For future reference, the ticket details are listed below. Additionally, our Help Center at s:support.amazfit.com/us/ contains answers to frequently asked questions.Thank you for choosing Amazfit/Zepp.Sincerely,Amazfit Support Team--------------------------------This email is a service from Amazfit.[0EWM6N-1520Z]

- Please type your reply above this line -Your request has been updated with a response from the Support Team. To add additional comments, reply to this email.----------------------------------------------Amazfit Support, May 18, 2024, 17:27 PDTDear Customer,Thank you for contacting us and for your feedback. However, it appears there might be some confusion, as your message only includes a link to a privacy policy website without any specific questions or issues related to our products. To ensure we provide you with the most accurate and helpful support, could you please provide more details regarding the issue you're facing or the questions you have? Our team is ready to assist you with any concerns about our devices, their compatibility, functionalities, or any other inquiries you might have.Remember, for queries related to orders, warranty, exchanges, or returns, it's important to contact the store where you made the purchase directly. They are best positioned to assist with these types of requests.We look forward to your response so we can assist you further.Kind regards,Amazfit/Zepp Support----------------------------------------------Abogados, May 18, 2024, 14:50 PDTRespuesta: Reparación dispositivo - (CPTES02015292-20): --------------------------------This email is a service from Amazfit.[0EWM6N-1520Z]

- Please type your reply above this line -"The email below is an automated communication generated by our Zendesk system. If everything is in order on your end, feel free to disregard it. Thank you for your understanding and cooperation."Hello,I trust this message finds you well. We hope that your experience with Amazfit has been positive so far.We wanted to check in regarding your pending ticket to ensure that you have received all our correspondence related to your inquiry. Our goal is to promptly address your concerns and provide you with the best possible support.If you've already provided the necessary information or received a resolution, we sincerely appreciate your cooperation. However, if you haven't had the chance to review the ticket or respond to our previous communication, rest assured, that we are here to assist you.Feel free to respond directly to this email with any updates or additional details. Your satisfaction is our priority, and we are committed to addressing your needs promptly.Thank you for choosing Amazfit. Your trust means a lot to us, and we are grateful for the opportunity to assist you.Sincerely,The Amazfit Support Team----------------------------------------------Amazfit Support, May 15, 2024, 03:27 PDTDear customer,Thank you for reaching out to us. However, it seems there might have been a misunderstanding. Based on your latest message, we received a link regarding privacy policy concerns but did not find a specific question or feedback related to your device or our services.If you have questions about our privacy policies or need further assistance with your device, please do not hesitate to provide more details so we can offer the most accurate and helpful support.We are here to help and ensure your satisfaction with our products and services.Kind regards,Amazfit/Zepp Support----------------------------------------------Abogados, May 15, 2024, 00:38 PDTRespuesta: Reparación dispositivo - (CPTES02015292-20): --------------------------------This email is a service from Amazfit.[7NYL5E-XJW74]

- Please type your reply above this line -"The email below is an automated communication generated by our Zendesk system. If everything is in order on your end, feel free to disregard it. Thank you for your understanding and cooperation."Hello,I trust this message finds you well. We hope that your experience with Amazfit has been positive so far.We wanted to check in regarding your pending ticket to ensure that you have received all our correspondence related to your inquiry. Our goal is to promptly address your concerns and provide you with the best possible support.If you've already provided the necessary information or received a resolution, we sincerely appreciate your cooperation. However, if you haven't had the chance to review the ticket or respond to our previous communication, rest assured, that we are here to assist you.Feel free to respond directly to this email with any updates or additional details. Your satisfaction is our priority, and we are committed to addressing your needs promptly.Thank you for choosing Amazfit. Your trust means a lot to us, and we are grateful for the opportunity to assist you.Sincerely,The Amazfit Support Team----------------------------------------------Amazfit Support, May 15, 2024, 06:27 PDTDear customer,Unfortunately, it seems there has been a misunderstanding, as we did not receive any specific feedback or question in your last message related to the privacy policy link you provided. Could you please clarify your concern or question regarding our privacy policy? We are committed to ensuring your personal information is protected and handled in compliance with all applicable laws, including the CCPA as previously mentioned.Should you have any specific questions or require further information about how your personal data is managed, please feel free to contact us directly. Your privacy and trust in our services are of utmost importance to us.Best regards,Amazfit/Zepp Support----------------------------------------------Abogados, May 15, 2024, 03:35 PDTRespuesta: Reparación dispositivo - (CPTES02015292-20): --------------------------------This email is a service from Amazfit.[0ELXYD-REKER]

- Please type your reply above this line -"The email below is an automated communication generated by our Zendesk system. If everything is in order on your end, feel free to disregard it. Thank you for your understanding and cooperation."Hello,I trust this message finds you well. We hope that your experience with Amazfit has been positive so far.We wanted to check in regarding your pending ticket to ensure that you have received all our correspondence related to your inquiry. Our goal is to promptly address your concerns and provide you with the best possible support.If you've already provided the necessary information or received a resolution, we sincerely appreciate your cooperation. However, if you haven't had the chance to review the ticket or respond to our previous communication, rest assured, that we are here to assist you.Feel free to respond directly to this email with any updates or additional details. Your satisfaction is our priority, and we are committed to addressing your needs promptly.Thank you for choosing Amazfit. Your trust means a lot to us, and we are grateful for the opportunity to assist you.Sincerely,The Amazfit Support Team----------------------------------------------Amazfit Support, May 15, 2024, 10:28 PDTDear customer,It seems that there has been a misunderstanding. Your latest message directed us to a privacy policy link without providing further context or questions related to your previous inquiries or our products.Please let us know how we can assist you further or clarify any questions you might have concerning our products, their functionality, or compatibility issues. We're here to ensure your satisfaction and address any concerns you may have with our Amazfit/Zepp devices.Thank you for your understanding. We look forward to hearing from you.Kind regards,Amazfit/Zepp Support----------------------------------------------Abogados, May 15, 2024, 06:42 PDTRespuesta: Reparación dispositivo - (CPTES02015292-20): --------------------------------This email is a service from Amazfit.[Z5LVX2-WK6EM]

Hola buenas, Parece esto una broma, llevamos más de 3 meses con el caso abierto, hemos llegado a un punto que lo único que quiero es recuperar en el dinero invertido en el reloj, hablé con un agente de vuestra empresa que me ofrecía el reembolso, así que no entiendo que por aquí sigáis sin enteraros, o me hacéis el reembolso total de lo que pagué por el dispositivo o tendré que tomar medidas drásticas contra esta empresa. Os ruego contactéis con el teléfono: 657617765. Ya que vosotros no tenéis ningún número de teléfono disponible. Espero vuestra llamada y así poder cerrar el caso ya.Un saludo.

- Please type your reply above this line -Dear Abogados, Thank you for reaching out to Amazfit/Zepp Customer Support.This automated response confirms the receipt of your request. Our team will review and respond to your support tickets as soon as possible.Please note that Amazfit Support operates Monday through Friday, from 9:00 a.m. to 4:30 p.m. PT. Queries submitted outside these hours will require additional response time.To expedite assistance, please review our topics via s:docs.google.com/document/d/1d8CRZ1Tw9mniSAQXY_8RgD6hEZYB5EvgIHmS2Pu9vwE/edit?usp=sharing to check if your question is covered. If the provided information resolves your query, please update us with 'Issue solved.' This allows us to manually close your ticket and prevent further automated emails.If your question remains unanswered or the information provided isn't helpful, kindly await a response from our representatives. We kindly ask that you avoid sending duplicate emails, as our team is committed to addressing all inquiries promptly. Multiple emails on the same issue might inadvertently delay our response times. Your patience and understanding are appreciated as we aim to assist you effectively.For future reference, the ticket details are listed below. Additionally, our Help Center at s:support.amazfit.com/us/ contains answers to frequently asked questions.Thank you for choosing Amazfit/Zepp.Sincerely,Amazfit Support Team--------------------------------This email is a service from Amazfit.[2MLMXZ-WE60Y]

- Please type your reply above this line -Your request has been updated with a response from the Support Team. To add additional comments, reply to this email.----------------------------------------------Amazfit Support, May 19, 2024, 13:29 PDTDear customer,I apologize, but it seems there has been a misunderstanding. Your latest message contains a link to a privacy policy without any specific inquiry or feedback outlined in your message. If your concern is related to privacy policies or any other questions or issues you have encountered, please provide more details so we can offer the most appropriate assistance. Your privacy and satisfaction with our products and services are of utmost importance to us.Should you have further questions or need assistance with our products or services, please feel free to contact us. Best regards,Amazfit/Zepp Support----------------------------------------------Abogados, May 19, 2024, 11:10 PDTRespuesta: Reparación dispositivo - (CPTES02015292-20): --------------------------------This email is a service from Amazfit.[2MLMXZ-WE60Y]

Mi mensaje no tiene NADA que ver con la política de privacidad. Es en relación con la reparación de un dispositivo que envié hace 3 meses y que quiero que me reembolsen. Pueden llamarme por teléfono para aclarar todo lo antes posible? 657617765

- Please type your reply above this line -Dear Abogados, Thank you for reaching out to Amazfit/Zepp Customer Support.This automated response confirms the receipt of your request. Our team will review and respond to your support tickets as soon as possible.Please note that Amazfit Support operates Monday through Friday, from 9:00 a.m. to 4:30 p.m. PT. Queries submitted outside these hours will require additional response time.To expedite assistance, please review our topics via s:docs.google.com/document/d/1d8CRZ1Tw9mniSAQXY_8RgD6hEZYB5EvgIHmS2Pu9vwE/edit?usp=sharing to check if your question is covered. If the provided information resolves your query, please update us with 'Issue solved.' This allows us to manually close your ticket and prevent further automated emails.If your question remains unanswered or the information provided isn't helpful, kindly await a response from our representatives. We kindly ask that you avoid sending duplicate emails, as our team is committed to addressing all inquiries promptly. Multiple emails on the same issue might inadvertently delay our response times. Your patience and understanding are appreciated as we aim to assist you effectively.For future reference, the ticket details are listed below. Additionally, our Help Center at s:support.amazfit.com/us/ contains answers to frequently asked questions.Thank you for choosing Amazfit/Zepp.Sincerely,Amazfit Support Team--------------------------------This email is a service from Amazfit.[0EWD7X-RZR71]

- Please type your reply above this line -Your request has been updated with a response from the Support Team. To add additional comments, reply to this email.----------------------------------------------Amazfit Support, May 20, 2024, 01:30 PDTDear customer,Your latest feedback links to a privacy policy page. If you have concerns or questions about privacy policies, please let us know how we can assist you further. Your privacy and security are of utmost importance to us.Should you have any other questions regarding our devices or services, please feel free to respond to this message or open a new ticket. Our team is always ready to support you.Kind regards,Amazfit/Zepp Support----------------------------------------------Abogados, May 19, 2024, 23:01 PDTRespuesta: Reparación dispositivo - (CPTES02015292-20): --------------------------------This email is a service from Amazfit.[0EWD7X-RZR71]

- Please type your reply above this line -Hello Abogados,We'd love to hear what you think of our customer support. Please take a moment to answer one simple question by clicking either link below:How would you rate the support you received?Good, I'm satisfiedBad, I'm unsatisfiedHere's a reminder of what your ticket was about: Amazfit Support (Amazfit) May 18, 2024, 17:27 PDT Dear Customer,Thank you for contacting us and for your feedback. However, it appears there might be some confusion, as your message only includes a link to a privacy policy website without any specific questions or issues related to our products.To ensure we provide you with the most accurate and helpful support, could you please provide more details regarding the issue you're facing or the questions you have? Our team is ready to assist you with any concerns about our devices, their compatibility, functionalities, or any other inquiries you might have.Remember, for queries related to orders, warranty, exchanges, or returns, it's important to contact the store where you made the purchase directly. They are best positioned to assist with these types of requests.We look forward to your response so we can assist you further.Kind regards,Amazfit/Zepp Support Abogados May 18, 2024, 14:50 PDT Respuesta: Reparación dispositivo - (CPTES02015292-20): Help Center Forum Email: support@amazfit.comFollow us: [0EWM6N-1520Z]

- Please type your reply above this line -The email below is an automated communication generated by our Zendesk system. If everything is in order on your end, feel free to disregard it. Thank you for your understanding and cooperation.Hi there,I trust this message finds you well.We've noticed that we haven't received a response from you regarding your support request. To keep our records accurate, we will be closing your ticket as solved. However, if your issue persists or if you have further questions, please reply directly to this email, and the ticket will automatically reopen in our system.Your satisfaction is our priority, and we want to ensure all your concerns are addressed promptly.Thank you for choosing Amazfit.Sincerely,The Amazfit Support Team Amazfit Support (Amazfit) May 20, 2024, 01:30 PDT Dear customer,Your latest feedback links to a privacy policy page. If you have concerns or questions about privacy policies, please let us know how we can assist you further. Your privacy and security are of utmost importance to us.Should you have any other questions regarding our devices or services, please feel free to respond to this message or open a new ticket. Our team is always ready to support you.Kind regards,Amazfit/Zepp Support Abogados May 19, 2024, 23:01 PDT Respuesta: Reparación dispositivo - (CPTES02015292-20): Help Center Forum Email: support@amazfit.comFollow us: [0EWD7X-RZR71]

- Please type your reply above this line -The email below is an automated communication generated by our Zendesk system. If everything is in order on your end, feel free to disregard it. Thank you for your understanding and cooperation.Hi there,I trust this message finds you well.We've noticed that we haven't received a response from you regarding your support request. To keep our records accurate, we will be closing your ticket as solved. However, if your issue persists or if you have further questions, please reply directly to this email, and the ticket will automatically reopen in our system.Your satisfaction is our priority, and we want to ensure all your concerns are addressed promptly.Thank you for choosing Amazfit.Sincerely,The Amazfit Support Team Amazfit Support (Amazfit) May 19, 2024, 13:29 PDT Dear customer,I apologize, but it seems there has been a misunderstanding. Your latest message contains a link to a privacy policy without any specific inquiry or feedback outlined in your message.If your concern is related to privacy policies or any other questions or issues you have encountered, please provide more details so we can offer the most appropriate assistance. Your privacy and satisfaction with our products and services are of utmost importance to us.Should you have further questions or need assistance with our products or services, please feel free to contact us.Best regards,Amazfit/Zepp Support Abogados May 19, 2024, 11:10 PDT Respuesta: Reparación dispositivo - (CPTES02015292-20): Help Center Forum Email: support@amazfit.comFollow us: [2MLMXZ-WE60Y]

- Please type your reply above this line -The email below is an automated communication generated by our Zendesk system. If everything is in order on your end, feel free to disregard it. Thank you for your understanding and cooperation.Hi there,I trust this message finds you well.We've noticed that we haven't received a response from you regarding your support request. To keep our records accurate, we will be closing your ticket as solved. However, if your issue persists or if you have further questions, please reply directly to this email, and the ticket will automatically reopen in our system.Your satisfaction is our priority, and we want to ensure all your concerns are addressed promptly.Thank you for choosing Amazfit.Sincerely,The Amazfit Support Team Amazfit Support (Amazfit) May 18, 2024, 17:27 PDT Dear Customer,Thank you for contacting us and for your feedback. However, it appears there might be some confusion, as your message only includes a link to a privacy policy website without any specific questions or issues related to our products.To ensure we provide you with the most accurate and helpful support, could you please provide more details regarding the issue you're facing or the questions you have? Our team is ready to assist you with any concerns about our devices, their compatibility, functionalities, or any other inquiries you might have.Remember, for queries related to orders, warranty, exchanges, or returns, it's important to contact the store where you made the purchase directly. They are best positioned to assist with these types of requests.We look forward to your response so we can assist you further.Kind regards,Amazfit/Zepp Support Abogados May 18, 2024, 14:50 PDT Respuesta: Reparación dispositivo - (CPTES02015292-20): Help Center Forum Email: support@amazfit.comFollow us: [0EWM6N-1520Z]

- Please type your reply above this line -Hello Abogados,We'd love to hear what you think of our customer support. Please take a moment to answer one simple question by clicking either link below:How would you rate the support you received?Good, I'm satisfiedBad, I'm unsatisfiedHere's a reminder of what your ticket was about: Amazfit Support (Amazfit) May 15, 2024, 10:28 PDT Dear customer,It seems that there has been a misunderstanding. Your latest message directed us to a privacy policy link without providing further context or questions related to your previous inquiries or our products.Please let us know how we can assist you further or clarify any questions you might have concerning our products, their functionality, or compatibility issues. We're here to ensure your satisfaction and address any concerns you may have with our Amazfit/Zepp devices.Thank you for your understanding. We look forward to hearing from you.Kind regards,Amazfit/Zepp Support Abogados May 15, 2024, 06:42 PDT Respuesta: Reparación dispositivo - (CPTES02015292-20): Help Center Forum Email: support@amazfit.comFollow us: [Z5LVX2-WK6EM]

- Please type your reply above this line -Hello Abogados,We'd love to hear what you think of our customer support. Please take a moment to answer one simple question by clicking either link below:How would you rate the support you received?Good, I'm satisfiedBad, I'm unsatisfiedHere's a reminder of what your ticket was about: Amazfit Support (Amazfit) May 15, 2024, 06:27 PDT Dear customer,Unfortunately, it seems there has been a misunderstanding, as we did not receive any specific feedback or question in your last message related to the privacy policy link you provided. Could you please clarify your concern or question regarding our privacy policy? We are committed to ensuring your personal information is protected and handled in compliance with all applicable laws, including the CCPA as previously mentioned.Should you have any specific questions or require further information about how your personal data is managed, please feel free to contact us directly. Your privacy and trust in our services are of utmost importance to us.Best regards,Amazfit/Zepp Support Abogados May 15, 2024, 03:35 PDT Respuesta: Reparación dispositivo - (CPTES02015292-20): Help Center Forum Email: support@amazfit.comFollow us: [0ELXYD-REKER]

- Please type your reply above this line -Hello Abogados,We'd love to hear what you think of our customer support. Please take a moment to answer one simple question by clicking either link below:How would you rate the support you received?Good, I'm satisfiedBad, I'm unsatisfiedHere's a reminder of what your ticket was about: Amazfit Support (Amazfit) May 15, 2024, 03:27 PDT Dear customer,Thank you for reaching out to us. However, it seems there might have been a misunderstanding. Based on your latest message, we received a link regarding privacy policy concerns but did not find a specific question or feedback related to your device or our services.If you have questions about our privacy policies or need further assistance with your device, please do not hesitate to provide more details so we can offer the most accurate and helpful support.We are here to help and ensure your satisfaction with our products and services.Kind regards,Amazfit/Zepp Support Abogados May 15, 2024, 00:38 PDT Respuesta: Reparación dispositivo - (CPTES02015292-20): Help Center Forum Email: support@amazfit.comFollow us: [7NYL5E-XJW74]

- Please type your reply above this line -The email below is an automated communication generated by our Zendesk system. If everything is in order on your end, feel free to disregard it. Thank you for your understanding and cooperation.Hello,I trust this message finds you well. We hope that your experience with Amazfit has been positive so far.We wanted to check in regarding your pending ticket to ensure that you have received all our correspondence related to your inquiry. Our goal is to promptly address your concerns and provide you with the best possible support.If you've already provided the necessary information or received a resolution, we sincerely appreciate your cooperation. However, if you haven't had the chance to review the ticket or respond to our previous communication, rest assured, that we are here to assist you.Feel free to respond directly to this email with any updates or additional details. Your satisfaction is our priority, and we are committed to addressing your needs promptly.Thank you for choosing Amazfit. Your trust means a lot to us, and we are grateful for the opportunity to assist you.Sincerely,The Amazfit Support Team Amazfit Support (Amazfit) May 20, 2024, 01:30 PDT Dear customer,Your latest feedback links to a privacy policy page. If you have concerns or questions about privacy policies, please let us know how we can assist you further. Your privacy and security are of utmost importance to us.Should you have any other questions regarding our devices or services, please feel free to respond to this message or open a new ticket. Our team is always ready to support you.Kind regards,Amazfit/Zepp Support Abogados May 19, 2024, 23:01 PDT Respuesta: Reparación dispositivo - (CPTES02015292-20): Help Center Forum Email: support@amazfit.comFollow us: [0EWD7X-RZR71]

- Please type your reply above this line -The email below is an automated communication generated by our Zendesk system. If everything is in order on your end, feel free to disregard it. Thank you for your understanding and cooperation.Hello,I trust this message finds you well. We hope that your experience with Amazfit has been positive so far.We wanted to check in regarding your pending ticket to ensure that you have received all our correspondence related to your inquiry. Our goal is to promptly address your concerns and provide you with the best possible support.If you've already provided the necessary information or received a resolution, we sincerely appreciate your cooperation. However, if you haven't had the chance to review the ticket or respond to our previous communication, rest assured, that we are here to assist you.Feel free to respond directly to this email with any updates or additional details. Your satisfaction is our priority, and we are committed to addressing your needs promptly.Thank you for choosing Amazfit. Your trust means a lot to us, and we are grateful for the opportunity to assist you.Sincerely,The Amazfit Support Team Amazfit Support (Amazfit) May 19, 2024, 13:29 PDT Dear customer,I apologize, but it seems there has been a misunderstanding. Your latest message contains a link to a privacy policy without any specific inquiry or feedback outlined in your message.If your concern is related to privacy policies or any other questions or issues you have encountered, please provide more details so we can offer the most appropriate assistance. Your privacy and satisfaction with our products and services are of utmost importance to us.Should you have further questions or need assistance with our products or services, please feel free to contact us.Best regards,Amazfit/Zepp Support Abogados May 19, 2024, 11:10 PDT Respuesta: Reparación dispositivo - (CPTES02015292-20): Help Center Forum Email: support@amazfit.comFollow us: [2MLMXZ-WE60Y]

- Please type your reply above this line -The email below is an automated communication generated by our Zendesk system. If everything is in order on your end, feel free to disregard it. Thank you for your understanding and cooperation.Hi there,I trust this message finds you well.We've noticed that we haven't received a response from you regarding your support request. To keep our records accurate, we will be closing your ticket as solved. However, if your issue persists or if you have further questions, please reply directly to this email, and the ticket will automatically reopen in our system.Your satisfaction is our priority, and we want to ensure all your concerns are addressed promptly.Thank you for choosing Amazfit.Sincerely,The Amazfit Support Team Amazfit Support (Amazfit) May 15, 2024, 10:28 PDT Dear customer,It seems that there has been a misunderstanding. Your latest message directed us to a privacy policy link without providing further context or questions related to your previous inquiries or our products.Please let us know how we can assist you further or clarify any questions you might have concerning our products, their functionality, or compatibility issues. We're here to ensure your satisfaction and address any concerns you may have with our Amazfit/Zepp devices.Thank you for your understanding. We look forward to hearing from you.Kind regards,Amazfit/Zepp Support Abogados May 15, 2024, 06:42 PDT Respuesta: Reparación dispositivo - (CPTES02015292-20): Help Center Forum Email: support@amazfit.comFollow us: [Z5LVX2-WK6EM]

- Please type your reply above this line -The email below is an automated communication generated by our Zendesk system. If everything is in order on your end, feel free to disregard it. Thank you for your understanding and cooperation.Hi there,I trust this message finds you well.We've noticed that we haven't received a response from you regarding your support request. To keep our records accurate, we will be closing your ticket as solved. However, if your issue persists or if you have further questions, please reply directly to this email, and the ticket will automatically reopen in our system.Your satisfaction is our priority, and we want to ensure all your concerns are addressed promptly.Thank you for choosing Amazfit.Sincerely,The Amazfit Support Team Amazfit Support (Amazfit) May 15, 2024, 06:27 PDT Dear customer,Unfortunately, it seems there has been a misunderstanding, as we did not receive any specific feedback or question in your last message related to the privacy policy link you provided. Could you please clarify your concern or question regarding our privacy policy? We are committed to ensuring your personal information is protected and handled in compliance with all applicable laws, including the CCPA as previously mentioned.Should you have any specific questions or require further information about how your personal data is managed, please feel free to contact us directly. Your privacy and trust in our services are of utmost importance to us.Best regards,Amazfit/Zepp Support Abogados May 15, 2024, 03:35 PDT Respuesta: Reparación dispositivo - (CPTES02015292-20): Help Center Forum Email: support@amazfit.comFollow us: [0ELXYD-REKER]

- Please type your reply above this line -The email below is an automated communication generated by our Zendesk system. If everything is in order on your end, feel free to disregard it. Thank you for your understanding and cooperation.Hi there,I trust this message finds you well.We've noticed that we haven't received a response from you regarding your support request. To keep our records accurate, we will be closing your ticket as solved. However, if your issue persists or if you have further questions, please reply directly to this email, and the ticket will automatically reopen in our system.Your satisfaction is our priority, and we want to ensure all your concerns are addressed promptly.Thank you for choosing Amazfit.Sincerely,The Amazfit Support Team Amazfit Support (Amazfit) May 15, 2024, 03:27 PDT Dear customer,Thank you for reaching out to us. However, it seems there might have been a misunderstanding. Based on your latest message, we received a link regarding privacy policy concerns but did not find a specific question or feedback related to your device or our services.If you have questions about our privacy policies or need further assistance with your device, please do not hesitate to provide more details so we can offer the most accurate and helpful support.We are here to help and ensure your satisfaction with our products and services.Kind regards,Amazfit/Zepp Support Abogados May 15, 2024, 00:38 PDT Respuesta: Reparación dispositivo - (CPTES02015292-20): Help Center Forum Email: support@amazfit.comFollow us: [7NYL5E-XJW74]

- Please type your reply above this line -The email below is an automated communication generated by our Zendesk system. If everything is in order on your end, feel free to disregard it. Thank you for your understanding and cooperation.Hello,I trust this message finds you well. We hope that your experience with Amazfit has been positive so far.We wanted to check in regarding your pending ticket to ensure that you have received all our correspondence related to your inquiry. Our goal is to promptly address your concerns and provide you with the best possible support.If you've already provided the necessary information or received a resolution, we sincerely appreciate your cooperation. However, if you haven't had the chance to review the ticket or respond to our previous communication, rest assured, that we are here to assist you.Feel free to respond directly to this email with any updates or additional details. Your satisfaction is our priority, and we are committed to addressing your needs promptly.Thank you for choosing Amazfit. Your trust means a lot to us, and we are grateful for the opportunity to assist you.Sincerely,The Amazfit Support Team Amazfit Support (Amazfit) May 18, 2024, 17:27 PDT Dear Customer,Thank you for contacting us and for your feedback. However, it appears there might be some confusion, as your message only includes a link to a privacy policy website without any specific questions or issues related to our products.To ensure we provide you with the most accurate and helpful support, could you please provide more details regarding the issue you're facing or the questions you have? Our team is ready to assist you with any concerns about our devices, their compatibility, functionalities, or any other inquiries you might have.Remember, for queries related to orders, warranty, exchanges, or returns, it's important to contact the store where you made the purchase directly. They are best positioned to assist with these types of requests.We look forward to your response so we can assist you further.Kind regards,Amazfit/Zepp Support Abogados May 18, 2024, 14:50 PDT Respuesta: Reparación dispositivo - (CPTES02015292-20): Help Center Forum Email: support@amazfit.comFollow us: [0EWM6N-1520Z]

- Please type your reply above this line -Hello Abogados,We'd love to hear what you think of our customer support. Please take a moment to answer one simple question by clicking either link below:How would you rate the support you received?Good, I'm satisfiedBad, I'm unsatisfiedHere's a reminder of what your ticket was about: Amazfit Support (Amazfit) May 19, 2024, 13:29 PDT Dear customer,I apologize, but it seems there has been a misunderstanding. Your latest message contains a link to a privacy policy without any specific inquiry or feedback outlined in your message.If your concern is related to privacy policies or any other questions or issues you have encountered, please provide more details so we can offer the most appropriate assistance. Your privacy and satisfaction with our products and services are of utmost importance to us.Should you have further questions or need assistance with our products or services, please feel free to contact us.Best regards,Amazfit/Zepp Support Abogados May 19, 2024, 11:10 PDT Respuesta: Reparación dispositivo - (CPTES02015292-20): Help Center Forum Email: support@amazfit.comFollow us: [2MLMXZ-WE60Y]