I am writing to formally request a refund and compensation for the service I received in relation to Hire Voucher DYS -155752149.
The hire voucher provided contained an incorrect address, which prevented me from collecting the vehicle from Ok Mobility. As a result, I incurred €60 in taxi fares to arrange alternative transportation. The car hire company has confirmed that under these circumstances, DoYouSpain is responsible for processing the refund and has already contacted you to request this. However, I have been informed that they have not received a response.
I have also reached out to your team via email and was informed that no refund would be processed because the cancellation was requested after the collection time. However, I must stress that this was due to an error on the hire voucher, which is outside of my control.
Given the circumstances, I kindly request:
A full refund for the hire voucher.
Reimbursement of the €60 incurred in taxi fares due to the inconvenience caused.
Compensation for the significant stress and inconvenience caused by this situation.
Furthermore, I am in the process of obtaining a doctor’s report to document the impact this incident has had on my mental and physical health. The stress caused by this situation has severely affected my sleep, strained my personal and work relationships, and continues to take a toll on my overall well-being. I will be including this evidence as part of my compensation claim.
Finally, I would like to formally request a Hoja de Reclamación, which you are required by law to provide upon request.
Please confirm receipt of this email and provide a resolution at your earliest convenience. Should this matter remain unresolved, I will be left with no option but to escalate the issue further through legal channels.
Thank you for your prompt attention to this matter.
Kind regards,
Dominic Brooke
onlineholidaybookingsuk@gmail.com
