Producto recibido no corresponde con el pagado. Compré unas zapatillas y he recibido una bufanda

I have received a fake Burberry scarf instead of the Veja sneekers I bought the 02/01/2023

----------------------------------------------Dear Customer,We are so sorry to hear that you received wrong product.Before providing you with a solution, we need to check all the items you have received to confirm the problem, which will help us solve the problem as soon as possible. Please provide the relevant information as required below. Thank you in advance for your cooperation.1. Clear pictures of all the items received.2. A clear picture with the tracking number.The above pictures will help us check the information of your order in the shortest time. Once we receive your reply, we will confirm with our relevant departments within 24 hours. In order to save your precious time, please provide the relevant information as much as possible.Looking forward to your reply and thank you again for your cooperation.Kindly reminder: Please do not return the item until we have authorized the return address in the email. In addition, the address on the package is not our return address. Please note that do not send the package to that address, otherwise we shall not be liable for any losses.Best regards,Customer Service Center--------------------------------This email is a service from customer support.[EPZEGE-ZYWGO]

attached four fotosPlease send me the money back asap

----------------------------------------------Dear Customer,We are extremely sorry for this inconvenience.Due to the epidemic, orders are automatically distributed and sub-packaged by the system, which may cause some errors. As a result, you received the wrong products. We are deeply sorry and shameful for such a mistake. In this situation, we are willing to resend a new package to your original address. Please kindly understand that this is the best we can offer. Would you please consider this proposal'If you agree to our proposal, please contact us in time and we will arrange shipment for the new package without delay. Please rest assured that we will not only improve the packaging quality, but also conduct strict inspection on the packaging again before shipment.Looking forward to your early reply.Best regards,Customer Service Center--------------------------------This email is a service from customer support.[PWY3LZ-Y7W7K]

Thank you for your offer. I don't want a new package. Please send my money back asapBest regardsMarina