Escribo la reclamación en inglés por la empresa la solicita en inglés:
Last August, specifically on August 22, 2024, I booked a flight in Indonesia from Labuan Bajo to Ende through Booking with you.
Reservation reference JPVFFB
Customer Reference 40-552970555
In this reservation, 2 checked luggage of 10KG each were paid.
Well, by mistake on your part, the payment information for the suitcases was not sent for the check-in of the suitcases and when we arrived at the airport check-in they told me that I had to pay because the suitcases were not paid for.
I showed them the receipt for paying for the suitcases, I had to go to costumer service several times and to check-in several times too, I didn't have enough cash to pay and I didn't tell them that if we emptied the suitcases we could take them on the plane and we wouldn't have to pay Well, we throw 3 KG out of each suitcase, both my partner and I.
We complained to Go to Gate about what happened and they confirmed that there was a system error and that they would refund the money for the paid luggage (you can see the email thread).
But this is not enough, we had to throw away several kilos of our belongings to get on the plane, the problem was yours and we demanded financial compensation for it.
Since youself acknowledge your fault in the attached email, that is, that you have not done your job well, I am asking you for financial compensation for the belongings that both my partner and I had to throw away, since you have completely ignored the other emails,
I hope you review the case well and give me a favorable response.
