Dear Budget Air Customer Relations,
I am writing to submit a formal demand for refund regarding flight CX315 (Hong Kong – Madrid), scheduled for 24 September 2025, booking reference BES-12644371, issued via travel agent BudgetAir.
The flight was cancelled by Cathay Pacific due to a typhoon, as confirmed by your own communication. Following your explicit instructions, I immediately contacted BudgetAir to confirm that we did not accept rebooking and requested a full refund.
BudgetAir:
- confirmed the cancellation,
- confirmed submission of the refund request to Cathay Pacific,
- and confirmed acting on our behalf, as required.
Despite this, after more than three months, BudgetAir has informed us that Cathay Pacific has denied the refund, without any legal justification.
Please note:
- This was not a voluntary cancellation.
- The flight was cancelled by the operating carrier.
- Under international aviation consumer law and contract principles, a cancelled flight must be refunded if no alternative transport is accepted, regardless of point of sale.
- The fact that the ticket was purchased through an agent does not extinguish the passenger’s right to refund, and has to be done trough the agent responsibility.
I haven't received by Budget Air any legally reasoned explanation citing the specific contractual or legal basis for refusing the refund by Cathay Pacific.
I therefore formally request, within 14 calendar days, one of the following:
Immediate authorization and processing of the full refund for onward payment to the original method of payment.
All evidence (screenshots, confirmations, chat transcripts) is documented and available.
I expect your prompt resolution.
