Problema con el reembolso de gastos

Dear Sirs,With reference to your request, Air Baltic Corporation AS (Airline) hereby informs you that it had received a claim from Sandra Angeles Beneyto (Passenger) regarding delayed and damaged baggage after the flights on the route Madrid- Munich - Vilnius on July 29th, 2023.In accordance with Damaged Property Report NoVNOBT10839 (please see attachment no.1), Passenger's baggage is repairable. Therefore Airline kindly asks Passenger to visit any repair service or suitcase shop and provide us a receipt for the repair of the damaged baggage so Airline would be able to reimburse Passenger's expenses. Airline also informs that in case of damaged luggage, compensation is always paid for the damaged bag rather than reimbursement of the purchase of the new bag. Therefore Airline cannot cover Passenger's expenses in amount of 133 EUR for the newly purchased bag.Airline's authorized agents did everything possible to speed up delivery of Passenger's bag (please see attachment no.2 - irregularity report VNOBT22949). However understanding how frustrating it is when Passenger's belongings are missing, Airline agree to reimburse Passenger's expenses in the amount of 478.72 EUR (please see attachment no.3 - payment order) for purchase of prime necessity goods while waiting for the baggage.Should you need any additional information or documentation, please do not hesitate to contact me directly.Katrīna TitāneCustomer Legal Affairs SupervisorAir Baltic CorporationTehnikas street 3, Riga Airport,Marupe district, LV-1053, Latviawww.airbaltic.comThis e-mail communication (and any attachment/s) are confidential and are intended only for the individual(s) or entity named above and to others who have been specifically authorized to receive it. If you are not the intended recipient, please do not read, copy, use or disclose the contents of this communication to other. Please notify the sender that you have received this e-mail in error by calling the phone number indicated or by e-mail, and delete the e-mail (including any attachment/s) subsequently. This information may be subject to a personal data, a professional secrecy, other privilege or otherwise be protected by work product immunity or other legal rules.