Tribunal Superior de Justicia de Madrid
Calle Alcalá 48, 28014 Madrid
N26 Bank AG, Sucursal en España
Paseo de la Castellana 43, 28046 Madrid, Spain
Banco de España – Departamento de Conducta de Entidades
Calle General Castaños, 1, 28004 Madrid
European Banking Authority
20 Avenue André Prothin, 92400 Courbevoie, France
Dear Sir or Madam,
We acknowledge receipt of the response from N26 Bank AG via their in-app messaging system regarding the complaint filed under reference 67068994.
However, we find the response insufficient, as it fails to adequately address the key elements and supporting documentation provided in the case. Furthermore, the response clearly demonstrates an ongoing refusal by N26 to comply with European banking regulations, specifically those outlined in the Directive (EU) 2015/2366 (PSD2) regarding the refund of unauthorized transactions.
Attached to this email, you will find a dossier detailing the case, including all relevant documentation and correspondence. We kindly request you to review these materials thoroughly.
Through this email, we formally notify you of the initiation of legal proceedings against N26 Bank AG for its failure to respect European banking laws and regulations. We trust that this matter will be treated with the urgency and gravity it requires.
Should you require additional information or documentation, please do not hesitate to contact us.
Sincerely,
Louis Nicolas Daudignac
Represented by Maître Antoine Vey
16 Boulevard Raspail, 75007 Paris
Contact : +34 658 578 477
Attachments:
Case Dossier for Complaint Reference 67068994
Supporting Documentation
