Negacion de servicio contratado
MICROSOFT
Iniciar una reclamaciónNaturaleza del problema:
Ejecución del servicioTu reclamación
E. P.
A: MICROSOFT
Uso y tengo licencia para Word de Microsoft. Sin embargo, desde hace unos meses, se me niega el uso a este producto / servicio alegando que no la tengo. Sigo todos los pasos para demostrar que sí la tengo. Y cuando termino de llevarlos a cabo e ingreso los códigos que recibo de la empresa siempre me sale un mensaje de "algo salio mal". Estas situaciones están correlacionadas con actualizaciones y me dejan sin poder trabajar días lo que tiene unos costes y consecuencias tremendas para mí. Además, me obligan a contratar a gente que me resuelva el problema. Hoy llevo más de 3 horas llamando a distintos teléfonos (incluidos de pago, que es lo que ellos te dan como "servicio técnico"), consultando varias páginas web, etc. sin conseguir absolutamente nada. No hay forma de hablar con nadie, son bots los que responden y los enlaces que te dan no sirven. Es un abuso absoluto de poder de esta empresa. Añado archivos de las imágenes de lo ocurrido. Estoy intentando añadir más con los distintos códigos que enviaron a mi teléfono pero no lo consigo, quizás por temas de capacidad.
Mensajes (6)
MICROSOFT
A: E. P.
Good afternoon I hope this message finds you well. My name is Ricardo, and I am part of Microsoft’s Executive Customer Relations team. I am reaching out personally regarding your recent communication with us (Reference 14606630). EVA PORRAS GONZALEZ First and foremost, I would like to sincerely apologize for the experience you reported. I understand that we did not meet your expectations, and I appreciate you bringing this matter to our attention. To allow us to thoroughly investigate your concerns and ensure an accurate review of the situation, I kindly ask if you could provide the following information: The service request number previously opened with our support team The Microsoft account associated with the Microsoft 365Word service mentioned in your communication Once we receive this information, we will be able to proceed with a comprehensive internal review and work towards an appropriate resolution. Please do not hesitate to reach out should you have any questions or require further clarification regarding this case. I will be more than happy to assist you. Thank you for your time and for choosing Microsoft. Kind regards, Ricardo Sérgio Relationship Manager Executive Customer Relations Modern Solutions Support Delivery Excellence Escalations Team
MICROSOFT
A: E. P.
Good afternoon I hope this message finds you well. My name is Ricardo, and I am part of Microsoft’s Executive Customer Relations team. I am reaching out personally regarding your recent communication with us (Reference 14606630). EVA PORRAS GONZALEZ First and foremost, I would like to sincerely apologize for the experience you reported. I understand that we did not meet your expectations, and I appreciate you bringing this matter to our attention. To allow us to thoroughly investigate your concerns and ensure an accurate review of the situation, I kindly ask if you could provide the following information: The service request number previously opened with our support team The Microsoft account associated with the Microsoft 365Word service mentioned in your communication Once we receive this information, we will be able to proceed with a comprehensive internal review and work towards an appropriate resolution. Please do not hesitate to reach out should you have any questions or require further clarification regarding this case. I will be more than happy to assist you. Thank you for your time and for choosing Microsoft. Kind regards, Ricardo Sérgio Relationship Manager Executive Customer Relations Modern Solutions Support Delivery Excellence Escalations Team
MICROSOFT
A: E. P.
Good afternoon I hope this message finds you well. My name is Ricardo, and I am part of Microsoft’s Executive Customer Relations team. I am reaching out personally regarding your recent communication with us (Reference 14606630). EVA PORRAS GONZALEZ First and foremost, I would like to sincerely apologize for the experience you reported. I understand that we did not meet your expectations, and I appreciate you bringing this matter to our attention. To allow us to thoroughly investigate your concerns and ensure an accurate review of the situation, I kindly ask if you could provide the following information: The service request number previously opened with our support team The Microsoft account associated with the Microsoft 365Word service mentioned in your communication Once we receive this information, we will be able to proceed with a comprehensive internal review and work towards an appropriate resolution. Please do not hesitate to reach out should you have any questions or require further clarification regarding this case. I will be more than happy to assist you. Thank you for your time and for choosing Microsoft. Kind regards, Ricardo Sérgio Relationship Manager Executive Customer Relations Modern Solutions Support Delivery Excellence Escalations Team
MICROSOFT
A: E. P.
Good afternoon I hope this message finds you well. My name is Ricardo, and I am part of Microsoft’s Executive Customer Relations team. I am reaching out personally regarding your recent communication with us (Reference 14606630). EVA PORRAS GONZALEZ First and foremost, I would like to sincerely apologize for the experience you reported. I understand that we did not meet your expectations, and I appreciate you bringing this matter to our attention. To allow us to thoroughly investigate your concerns and ensure an accurate review of the situation, I kindly ask if you could provide the following information: The service request number previously opened with our support team The Microsoft account associated with the Microsoft 365Word service mentioned in your communication Once we receive this information, we will be able to proceed with a comprehensive internal review and work towards an appropriate resolution. Please do not hesitate to reach out should you have any questions or require further clarification regarding this case. I will be more than happy to assist you. Thank you for your time and for choosing Microsoft. Kind regards, Ricardo Sérgio Relationship Manager Executive Customer Relations Modern Solutions Support Delivery Excellence Escalations Team
MICROSOFT
A: E. P.
Good afternoon I hope this message finds you well. My name is Ricardo, and I am part of Microsoft’s Executive Customer Relations team. I am reaching out personally regarding your recent communication with us (Reference 14606630). EVA PORRAS GONZALEZ First and foremost, I would like to sincerely apologize for the experience you reported. I understand that we did not meet your expectations, and I appreciate you bringing this matter to our attention. To allow us to thoroughly investigate your concerns and ensure an accurate review of the situation, I kindly ask if you could provide the following information: The service request number previously opened with our support team The Microsoft account associated with the Microsoft 365Word service mentioned in your communication Once we receive this information, we will be able to proceed with a comprehensive internal review and work towards an appropriate resolution. Please do not hesitate to reach out should you have any questions or require further clarification regarding this case. I will be more than happy to assist you. Thank you for your time and for choosing Microsoft. Kind regards, Ricardo Sérgio Relationship Manager Executive Customer Relations Modern Solutions Support Delivery Excellence Escalations Team
MICROSOFT
A: E. P.
Good afternoon I hope this message finds you well. My name is Ricardo, and I am part of Microsoft’s Executive Customer Relations team. I am reaching out personally regarding your recent communication with us (Reference 14606630). EVA PORRAS GONZALEZ First and foremost, I would like to sincerely apologize for the experience you reported. I understand that we did not meet your expectations, and I appreciate you bringing this matter to our attention. To allow us to thoroughly investigate your concerns and ensure an accurate review of the situation, I kindly ask if you could provide the following information: The service request number previously opened with our support team The Microsoft account associated with the Microsoft 365Word service mentioned in your communication Once we receive this information, we will be able to proceed with a comprehensive internal review and work towards an appropriate resolution. Please do not hesitate to reach out should you have any questions or require further clarification regarding this case. I will be more than happy to assist you. Thank you for your time and for choosing Microsoft. Kind regards, Ricardo Sérgio Relationship Manager Executive Customer Relations Modern Solutions Support Delivery Excellence Escalations Team
¿Necesitas ayuda?
El tiempo medio de respuesta es de 15 días. Te recomendamos que esperes ese plazo antes de contactarnos.
Información para empresas
Información para consumidores