Dear KLM Customer Relations Team,
I am writing regarding my lost baggage from flight on 27 September 2025. It has now been 21 days since my luggage was lost, and I have not received any clear or precise update from KLM regarding its status or the refund for emergency essential items I was forced to purchase.
Following consultation with my legal advisor, I must remind KLM that under European Regulation (EC) No 261/2004 and the Montreal Convention (1999), the airline is fully responsible for the loss, delay, or damage of checked baggage. The lack of communication and resolution after such a long period represents a serious failure to comply with your legal obligations to passengers under EU law.
Because of KLM’s negligence, I have suffered significant emotional distress, stress, and anxiety, as well as health-related issues caused by the prolonged uncertainty. Furthermore, the baggage contained essential clothing and items for a very important professional event, which I was unable to attend properly, resulting in personal and financial loss.
Therefore, I formally request that KLM provide, within 7 (seven) days of this message:
Full reimbursement of all emergency items purchased (receipts already submitted).
Claim number: C-10131024 KLM
Compensation for the lost baggage, should it not be immediately located and delivered.
Additional compensation for the moral and psychological distress caused by this situation.
If no satisfactory response or resolution is received within this timeframe, I will be forced to proceed with formal legal action through the appropriate consumer protection and aviation authorities in the Netherlands and the European Union.
This message is sent on legal advice and without prejudice to any further rights or actions I may pursue.
Sincerely,
