Dear Customer Service,
Complaint C-10131024
We are writing to report that our checked baggage did not arrive on our recent flight with KLM. Unfortunately, we were unable to complete a Property Irregularity Report (PIR) at the airport due to a transfer connection.
Passenger details:
• Passenger 1:
Name: MD.
Booking reference: YYI6DQ .
Flight number: KL 1632.
Date: 27 September 2025. Baggage tag number(s): 0074808503.
• Passenger 2:
Name: WLSS.
Booking reference: YYI6DQ.
Flight number: KL 1632.
Date: 27 September 2025. Baggage tag number(s): 0074808530.
Our baggage contained all of our personal belongings, including watches and special clothing intended for a wedding we are supposed to attend.
As a result, we urgently need to purchase replacement clothes, toiletries, and other essentials.
We kindly request guidance on how to:
1. Officially register this lost baggage under our names and obtain reference numbers.
2. Track the search status of our luggage.
3. Apply for reimbursement of emergency purchases (we will keep and provide receipts).
We would be grateful for your urgent assistance in this matter.
Kind regards,
.
