Dear Booking.com Customer Relations,
I am requesting a full refund for booking 4784.620.846 at Chic apt near Acropolis - Avdi square (August 7–11, 2024).
On August 8, 2024, I discovered bed bugs and immediately contacted the host and Booking.com via calls, platform messages, and email, providing photographic evidence of bites. Due to the health risk, I was forced to leave the accommodation on August 9 and secure alternative lodging at my own expense.
Prior to my stay, the property already had multiple guest reviews mentioning bugs, including at least one review explicitly referencing bed bugs. These reviews were posted shortly before my arrival.
Bed bug eradication requires extended professional treatment and monitoring and cannot be completed within a few days. The presence of these reviews demonstrates that the infestation was ongoing and unresolved at the time my booking was accepted.
As a result, the accommodation was not fit for habitation from the outset, and the service provided did not conform to the contract. This entitles me to a full refund, including the nights already stayed.
Despite reporting the issue immediately, Booking.com declined to intervene on the basis that the host was not cooperating, leaving me without assistance in a situation involving a clear health and hygiene hazard.
I request written confirmation within 7 days that a full refund will be issued. Failing this, I will escalate the matter through public consumer channels and relevant consumer protection authorities.
Sincerely,
Jolisa Yamaguchi.
