I want to explain and describe the WORST experience I have ever had in my entire life on an airport or on an airplane (and let me emphasize that I fly over 150,000 miles a year)The issue started once we arrived at the Qatar Airways counter at JRO and without giving us any explanation or information they changed our previous assigned seats (6E and 6F to new seats: 3E and 3F). We politely asked the reason for the change, and they told us that the seats 6E and 6F were occupied by 2 passengers coming from DAR and that they were not available to us. In order to be polite, as 3E and 3F were one next to the other and I was travelling with my wife, I accepted new seat assignment even if I specifically wanted to seat in row 6 (last row in business class cabin). Please, note that seats were assigned and confirmed on March 23rd (Booking reference PNR: 3UFOFT) more than three months in advance.At this point, we identified the first LIE that the Qatar Airways counter staff in JRO: Seats were not occupied. Once in the VIP Lounge of JRO, the guys that were in front of us in the counter, who were paying attention to our conversation, told us that OUR SEATS (6F and 6E) were assigned to them because of a problem in the oxygen masks in seats 3E and 3F, that were their prior seats. When going to board, they took us to a corner and told us that we could not get on the plane, since our seats had a failure in the oxygen mask, NOTE THAT IS AN ISSUE THAT THE QATAR AIRWAYS COUNTER STAFF ALREADY KNEW WHEN THEY GAVE OUR SEATS TO OTHER PEOPLE, AND ASSIGNED THE NOT FUNCTIONABLE SEATS TO US. As we had in our hands the boarding passes crossed out with a pen (WHERE YOU CLEARLY COULD SEE THAT OUR INICIAL AND ORIGINAL SEATS WERE 6E AND 6F) we asked to speak with the manager in charge on land of QA (MARTIN KESSY) in order to elucidate what happened with our original seats and why they reassigned our seats to other passengers knowing the seat issue. At that point we were informed that we could not fly in the seats 3E and 3F, and the only two options they gave us were to spend the night in JRO and fly the day after, or to DOWNGRADE us to ECONOMY (20A, 20B). Even if we suggested them more than twice to give us back our original seats (6E and 6F), they not only denied seating us in our three-months previously-booked seats, but started to be aggressive and defiant (Special mention to Martin Kessy, who even PHYSICALLY ASSAULTED ME, pushed me and threatened to leave us on land, without giving us the chance to talk).Taking into consideration my Oneworld Emerald status, this cannot be permitted at all. First, the seat change and the lies. Second, the deplorable attention and the aggressiveness. And last but not least, the downgrade. Our three-months previously-booked seats were given to other passengers and we were lied, physically assaulted and downgraded from the seats we paid for.The damage that was infringed to us goes way farther than just the economic damage. It´s also a moral damage plus a damage to our health. On this uncertain pandemic times we specifically choose to purchase business class to have more distance from other passengers. So, our health was also put at risk with Qatar Airways actions.The cabin service manager reported the issue and told us that we will be contacted. However, we are still waiting for it one week after.At this point, we expect some answers, big apologies and, in addition to the refund of the ticket, an economical compensation equal to the demeaning situation we experienced one week ago. Moreover, we take for granted that the pertinent measures will be taken with the ground QA staff in JRO so that in the future, no other QATAR AIRWAYS customer has to experience physical abuse and this unpleasant situation.
