- Please type your reply above this line -Your request (1378496) has been updated. To add additional comments, reply to this email.----------------------------------------------Legal and Compliance, Feb 7, 2023, 16::32 GMT+1Dear All,We have received the notification regarding the claim filed by the user ANNA O'CONNOR, related to a debited charge.I would like to highlight that our services at falinas consist of accessing hundreds of brands at some of the lowest prices and providing a better customer experience. We personalise shopping experiences and registered users have access to exclusive prices.Users, when purchasing products with our prices indicated as VIP, are automatically enrolled in a membership plan, which is identified on all the steps prior to making the purchase and during the purchase process. The active vip membership is automatically charged after the free access period, to the payment method that the user registers and the amount paid is converted 1:1 into credits that are deposited in the account created by the user in falinas. Users can top up and shop, skip top up or cancel the subscription at any time.In this case, the previously identified user placed an order on 11.01.2023, selecting the discounted prices, only available under registration in the VIP club. By accepting the conditions and policies established, the customer authorised such charges to be made to the account.It is important to highlight the following:- The user subscribed to the website accepting the established conditions.- By adhering to the services, the client accepts a recurring payment for the membership acquired.- Our users have the option to unsubscribe from the services at any time by following the instructions on the website and in each of the notifications sent.- The user was notified through the email registered in the user account before and after the recurring payment, through the available channels and was able to skip the payment or cancel the membership.We can confirm that the refund for all the transactions made on the user account representing the credit recharge and the cancellation fee have been issued in this case on 18.01.20223 after verifying that the order made by the user appears as cancelled and refunded on the same date. Notifications confirming refunds have been sent to the user's email.We hope this is a positive resolution for our client.We remain available for any further enquiries.Kind regards,Legal and Compliance[Q566W5-8847E]
