Dear Sir/ Madam,Greetings from Royal Jordanian Customer RelationsWe understand your concerns and would like to provide clarification on our claim submission process.Please be advised that at Royal Jordanian, we do not handle claims submitted by third-party entities. If you have been engaged by the passenger to pursue the claim on their behalf, we kindly request that you reach out to the Royal Jordanian representative in your country.Our local representatives are well-equipped to assist you in verifying the necessary documents in accordance with local regulations. You can find their contact details through the following link:s:www.rj.com/enlan-and-book/booking-alternatives/rjofficesThank you for your understanding and collaboration.Best Regards,Customer Relations TeamRoyal Jordanian Airlines5thCircle, Mhd Ali Janah St. Building 37Amman-Jordanwww.rj.com
