Dear Rita Sousa,
Thank you for contacting us and I am very sorry for the delay in delivery of your order.
I fully understand your concerns and want to assure you that we are doing everything we can to resolve this situation as quickly as possible. We are currently experiencing a delay of approximately one week in deliveries, but we are working closely with our carriers to ensure that all orders reach their destination. We ask that you please allow approximately one more week for the delivery of your order.
In the meantime, we recommend that you continue to track your shipment via GLS with tracking number 903286828360. According to the latest update on December 19, the package has arrived at their distribution center in Puurs, Belgium.
We appreciate your patience and understanding in this matter. If you have any other questions or require more information, please do not hesitate to contact us.
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Best regards,
Ching/Nordic ProStore
reclamar@ocu.org wrote:
Producto no entregado en fecha (
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