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Angela A. (CS Global)
29 ago 2025, 13:19 CEST
Your Reference:
Dear Ocu,
Firstly, please accept our sincere apologies for the unintended delay in coming back to you.
I am sending this email from the Customer Relations Department of Booking.com B.V., a private limited liability company, incorporated under the laws of the Netherlands (Booking.com).
Further to your letter dated 29 July 2025, we have conducted a thorough investigation regarding the matter. Our records indicate that the payment of 951.50 EUR was successfully refunded on 4 August 2025.
If the refund has not been received, please do not hesitate to inform us.
As such, we hereby consider the matter resolved.
I hope (and trust) that I have informed you sufficiently.
Please respond to the current message (cs.relations.emea@booking.com) for future correspondence on this file.
Kind regards,
Angela A.
CS Senior Relations Specialist
Booking.com
Copyright © 1996–2025Booking.com. All rights reserved This e-mail was sent byBooking.com, Herengracht 597, 1017 CE Amsterdam, Netherlands [1RLP59-2YVLP]
