Response to Claim - Case 14875829Booking Ref: 1112-064-611
Greetings,
Thank you for contacting us regarding the claim filed by Mr. Alberto Correia Iglesias.
We wish to clarify the current status of this booking and the steps taken to resolve the matter. Following a major schedule change implemented by the airline on this route, the customer reached out to us to request a rebooking. However, due to a technical mismatch in the baggage allowance between the airline's systems and our own, we were unable to process the modification directly and advised the customer to contact the airline to finalize the changes.
Upon reviewing the Global Distribution System (GDS) today, we have noted the following:
The tickets are currently marked as Exchanged.
This status indicates that the customer has already successfully rebooked the flights directly with the airline.
The ticket history shows that the outbound journey has been rescheduled to June 10, 2026 (replacing the original departure of June 13, 2026).
Please be advised that because the tickets were reissued directly by the airline, they now belong to the airline’s control (GDS ownership). Consequently, while we can confirm the tickets are active, we no longer have technical access to view the full itinerary details.
The updated ticket numbers are as follows:
8802425884106
8802425884107
We have attempted to contact the airline by telephone to retrieve the specific itinerary details on behalf of the customer, but we were unable to reach them. We therefore kindly recommend that the customer contacts the airline directly to receive their updated flight confirmation and itinerary details.
We trust this information clarifies that the customer's request for alternative transport has been fulfilled.
Sincerely,
Magda
Customer Legal Escalations Specialist
www.etraveligroup.com
Etraveli Group, Dragarbrunnsgatan 46, P.O Box 1340, S-751 43 Uppsala, Sweden
On Fri, 24 Apr 2026 at 16:45,
reclamar@ocu.org wrote:
