Pedido equivocado

'‹Dear customer,we are very sorry for the delayed reply.We are a new business, in the last 3 months our IT systems have an unknown error, so we have missed some Emails, very sorry.If the problem has still not solved until now, please just reply to this email, we will reply to you within 48 hours (it may take longer during the holiday and weekend).20% coupon code due to the delayed reply for your next purchase: S20-20210331 (available from now to 31 March 2021）sorry again,Merry Christmas and Happy new year,Best regards,On Sun, 22 Nov at 7:26 PM , Abogados