Having arrived on the evening of December 21 at 11:30 p.m. in Basel, upon arriving at the Álamo/HelveticMotion/Enterprise (HelveticMotion from now on) office, the agent informed me that there were no cars available because my reservation was not listed for the 21st at 11:30 p.m. as stated in my reservation, but rather someone outside of Álamo had made a change at 8:30 a.m. the following day, so I had to take a taxi and make my arrangements by private transport.
That's why I asked for the information that's listed on HelveticMotion's records (as they seem that there are available, according to previous customer service conversations) about this change, since the person at the desk turned the screen towards me saying "see? there are no cars for you today, it's for tomorrow".
HelveticMotion did not have a car for me until the following morning, so I hereby request evidence of the modification that the rental company made for the 22nd without my consent. From the start, the reservation was modified, and I want to make it absolutely clear that I requested cancellation from the moment I was told there was no car. I did not use the reservation and left the airport without a car, so I expect to be reimbursed 100% of the value of the reservation because I left the airport without a car and without using any services at all.
Put shortly:
1. I have a reservation: Reservation Number: 1570621147 Pick-up Date and Time: 21/12/2024, 23:30 (CET)
2. I arrive at that time and the desk attendant tells me that there are NO CARS because my reservation has been UNILATERALLY changed, thus breaking the contract, for the next day
3. They offer me other AUTOMATIC vehicles for hundreds of euros more, they want to charge me an additional 50€ x 2 half hours of "delay"
4. But what you're clinging to in order not to give me back the money by leaving me stranded at the airport with my wife and two underage children is that I don't show my license: my wife could have rented a car in that very moment, but you DID NOT HAVE my car and YOU OFFERED ME AUTOMATIC CARS that we don't know how to drive, but you're still clinging on the "I didn't have the physical license."
5. During the customer service reclamation process there were several attempts to blame the intermediary company (rentcars.com) for the changes, and also blaming each other for the impossibility of reimbursing, as if it was the other part's responsibility
