Incumplimiento de entrega no informado

A la atención de la OCU: Me dirijo a ustedes para presentar una reclamación sobre un pedido realizado en la tienda Fashion Chingu, que no ha sido gestionado correctamente y ha causado una serie de inconvenientes. A continuación, expongo los detalles del caso: Datos del pedido: • Número de pedido: #582317 • Producto solicitado: Black ‘It’s Not Too Late’ Puff Sleeve Dress | Winter - Aespa - S Realicé un pedido en Fashion Chingu para adquirir el vestido mencionado anteriormente. Sin embargo, solo recibí una parte del pedido. Al contactar con la tienda para preguntar por el resto de los productos, me informaron que el vestido solicitado estaba fuera de stock y no me sería enviado. Lo más preocupante es que no me informaron de esta falta de stock hasta que fui yo quien se puso en contacto con ellos, y si no lo hubiera hecho, ni siquiera me habrían notificado que el artículo no sería enviado. Este comportamiento es completamente inaceptable. La tienda nunca me informó proactivamente de la falta de disponibilidad del producto, ni al momento de realizar la compra ni en ningún momento posterior. Esta falta de comunicación demuestra una grave falta de profesionalismo y una clara vulneración de mis derechos como consumidora. Además, al plantear el problema con la tienda, lo único que me han ofrecido es un cheque para la tienda como compensación, en lugar de un reembolso completo. Esta solución no es aceptable, ya que lo único que deseo es recibir el producto por el que pagué, o en su defecto, un reembolso completo con compensación. La tienda se ha negado a enviarme el vestido, alegando que no está en stock y no ha mostrado interés en ofrecer una solución adecuada a mi situación. Es evidente que la tienda no está dispuesta a cumplir con lo acordado en el momento de la compra, lo cual agrava aún más la falta de profesionalismo en su trato hacia los clientes. Esto ha generado una experiencia muy negativa y un trato completamente insatisfactorio. Dado lo ocurrido, solicito lo siguiente: 1. Un reembolso completo del precio del vestido, ya que no ha sido enviado y la tienda no me notificó adecuadamente sobre la falta de disponibilidad. 2. Una compensación por los inconvenientes causados por la falta de información y la mala gestión del pedido. Esta situación ha generado frustración y molestias innecesarias. Adjunto a esta reclamación las pruebas pertinentes, como los correos electrónicos intercambiados con la tienda y los detalles del pedido. Agradezco de antemano su atención y quedo a la espera de su intervención para la resolución de este asunto. To the attention of the OCU: I am writing to file a complaint regarding an order placed with Fashion Chingu, which has not been properly handled and has caused a series of inconveniences. Below are the details of the case: Order details: • Order number: #582317 • Ordered product: Black ‘It’s Not Too Late’ Puff Sleeve Dress | Winter - Aespa - S I placed an order with Fashion Chingu to purchase the dress mentioned above. However, I only received part of the order. When I contacted the store to inquire about the rest of the products, I was informed that the requested dress was out of stock and would not be shipped. What is most concerning is that they did not inform me about this stock issue until I contacted them, and had I not reached out, they would not have notified me that the item would not be shipped. This behavior is completely unacceptable. The store never proactively informed me about the product’s unavailability, neither at the time of purchase nor at any point afterward. This lack of communication demonstrates a serious lack of professionalism and a clear violation of my consumer rights. Additionally, when addressing the issue with the store, the only solution they offered me was a store credit as compensation, rather than a full refund. This solution is not acceptable, as all I want is to receive the product I paid for, or alternatively, a full refund with compensation. The store has refused to send me the dress, citing that it is out of stock, and has shown no interest in offering an adequate solution to my situation. It is clear that the store is unwilling to fulfill the terms of the original purchase, which further highlights the lack of professionalism in their treatment of customers. This has resulted in a very negative experience and completely unsatisfactory service. Given the circumstances, I request the following: 1. A full refund of the price of the dress, as it was not shipped and the store did not properly inform me about its unavailability. 2. A compensation for the inconveniences caused by the lack of information and poor management of the order. This situation has caused unnecessary frustration and discomfort. I have attached the relevant evidence, such as the emails exchanged with the store and the order details. Thank you in advance for your attention, and I look forward to your intervention in resolving this matter.

- Please type your reply above this line - Your request (31177) has been updated. To add additional comments, reply to this email. Support (Fashion Chingu) Jan 22, 2025, 23::58 GMT+8 This request was closed and merged into request 31143 582317 - Judge.me Review Concer.... Reclamar Jan 22, 2025, 20:00 GMT+8 ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ This email is a service from Fashion Chingu. Delivered by Zendesk [VWNZ4K-YGKL4]

- Please type your reply above this line - Your request (31143) has been updated. To add additional comments, reply to this email. Support (Fashion Chingu) Jan 22, 2025, 23::58 GMT+8 Request 31177 Incumplimiento de entrega no inf... was closed and merged into this request. Last comment in request 31177: ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ Support (Fashion Chingu) Jan 22, 2025, 18:12 GMT+8 Hi Mandy, We completely understand your frustration and disappointment, and we sincerely apologize for the situation. When you placed your order, we had also been relying on our supplier to send us a new batch of the Black 'It's Not Too Late' Puff Sleeve Dress Winter - Aespa - S. Unfortunately, the restocking did not happen as anticipated. We are equally disappointed that we cannot fulfill your request for the dress at this time since it is out of stock. We will follow up with our supplier once the Chinese New Year holidays end and their operations resume. While we will do our best to secure new stock, please understand that this depends on our supplier’s decision to restock the item. For now, we are not processing any refunds for the dress, and we will keep you updated as soon as we have more information. We deeply regret this inconvenience and truly value your patience and understanding. If you have any further questions or concerns, feel free to reach out. Best regards, Lyann Ayapana Customer Care Fashion Chingu The Other Aesthetic Mandy Garcia Sanchez Jan 22, 2025, 15:48 GMT+8 No quiero una devolución del dinero, quiero mi vestido, buscar una solución a este problema ya o no volvere a comprar jamas en esta tienda. Si no habia stock del vestido haberlo puesto en la web, pero dijisteis que habia y lo compré, esto es culpa vuestra, ahora quiero mi vestido si o si. El El mié, 22 ene 2025 a las 8:45, Support (Fashion Chingu) support@fashionchingu.zendesk.com escribió: Support (Fashion Chingu) Jan 22, 2025, 15:45 GMT+8 Hi Mandy, Thank you for reaching out and for sharing your feedback with us on both our shop and Trustpilot. We deeply regret the inconvenience caused and want to provide you with an update regarding the Black 'It's Not Too Late' Puff Sleeve Dress Winter - Aespa - S. We’ve confirmed the status of this item with our supplier and regret to inform you that it is currently out of stock. Restocking is not expected to happen until after the Chinese New Year holidays, which will take place from January 28 to February 4. During this time, their workers will be on break, and normal operations are expected to resume about a week after the holiday ends. To assist you further, we can offer to fully refund the item's price to store credits. This way, you can use the credits to purchase the dress when it becomes available again or explore other products that might interest you. Please let us know if this option works for you. We truly appreciate your patience and understanding in this matter. Please let us know how you’d like to proceed, and we’ll do our best to assist you promptly. Best regards, Lyann Ayapana Customer Care Fashion Chingu The Other Aesthetic Mandy Garcia Sanchez Jan 21, 2025, 19:25 GMT+8 I am still waiting for your response. I want my dress, when are you going to send it tl me? El El mar, 21 ene 2025 a las 11:57, Support (Fashion Chingu) support@fashionchingu.zendesk.com escribió: Support (Fashion Chingu) Jan 21, 2025, 18:57 GMT+8 Request 31144 No ha llegado mi pedido was closed and merged into this request. Last comment in request 31144: Buenos dias. Hace tiempo pedí un vestido de vuestra tienda junto a unos ganchos para el pelo, y hoy me ha llegado unicamente los ganchos cuando me habiais confirmado que ambos iban en el mismo pedido. Quiero que llegue mi vestido inmediatamente, llevo 1 mes esperando por él. Espero que haya una solución ya. Mi orden es 582317 Support (Fashion Chingu) Jan 21, 2025, 18:57 GMT+8 Request 31145 Order 582317 - Missing Item fro... was closed and merged into this request. Last comment in request 31145: Dear Fashion Chingu Team, I hope this message finds you well. I am writing regarding my recent order ( 582317), which included the following items: • Black ‘It’s Not Too Late’ Puff Sleeve Dress Winter - Aespa - S • Red Cherry Mini Clip Unfortunately, I have only received the Red Cherry Mini Clip, while the dress is missing from the package. To assist in resolving this issue, I have attached photos of the package and its contents as proof. I would greatly appreciate it if you could provide urgent information regarding the status of the missing item and let me know the next steps to resolve this matter. Thank you for your attention. I look forward to your prompt response. Best regards. Attachment(s) C52E968A-4712-4C43-960B-A184C0BDF809.jpeg 5EDC8DBD-CE92-478D-9D3E-B38737F15290.jpeg 3BD572A7-DCF6-42F4-8C99-731D979197F8.jpeg Mandy Garcia Sanchez Jan 21, 2025, 18:16 GMT+8 Yes, please proceed with the order. When is it going to arrive my dress? El El mar, 21 ene 2025 a las 11:13, Support (Fashion Chingu) support@fashionchingu.zendesk.com escribió: Support (Fashion Chingu) Jan 21, 2025, 18:13 GMT+8 Hi Mandy, Thank you for reaching out and for sharing your feedback with us on both our shop and Trustpilot. We deeply regret the inconvenience caused by your recent experience and want to address the concerns you’ve raised. Regarding the Black 'It's Not Too Late' Puff Sleeve Dress Winter - Aespa - S, we wanted to inform you that this item is currently experiencing a restocking delay. Our supplier has informed us that due to the upcoming Chinese New Year holiday break, starting January 20th, additional time is needed to complete the restocking process. We truly apologize for the inconvenience this may have caused. We do want to confirm if you are still willing to wait for the dress? Your feedback is very important to us, and we’re committed to ensuring your order is fulfilled as soon as possible. We will continue to monitor the situation closely and provide you with updates. Thank you for your patience and understanding. We look forward to your response. Best regards, Lyann Ayapana Customer Care Fashion Chingu The Other Aesthetic System (Fashion Chingu) Jan 20, 2025, 22:00 GMT+8 (21:48:43) Fashion Chingu : Hey! If you need anything, feel free to reach out. I'm here to help! ORDER STATUS, ACCOUNT CONCERN, PRODUCT SIZE INFORMATION, SHIPPING CUSTOMS, PRODUCT PACKAGE CONCERNS, UPDATE MY ADDRESS, RETURN/EXCHANGE POLICY, RETURNS REFUNDS, MISSING ITEM/PARTIAL SHIPMENT (21:48:49) Web User 678e5439be309f76d475f90e: Missing Item/Partial Shipment (21:48:51) Fashion Chingu : Oh! Sometimes, certain items in an order may experience delays due to restocking, quality checks, or other processing requirements. This means they may ship separately from the rest of the order. Rest assured, as long as the item has not been refunded, we will ship it as soon as it’s ready and available. Please allow us more time to ship the remaining item. (21:48:52) Fashion Chingu : If you believe an item is missing, please check your email to see if you’ve received a notification about a delay or partial shipment. If you haven’t received any updates and suspect the item may be lost or missing during transit, please leave a message for our support team. We’ll be happy to investigate and assist you further. Thank you for your patience and understanding! (21:48:53) Fashion Chingu : Was this helpful? YES, PROBLEM SOLVED, NO, I STILL NEED HELP (21:49:12) Web User 678e5439be309f76d475f90e: No, I still need help (21:49:14) Fashion Chingu : We got you. Then, please describe what your issue is and our team would be happy to assist you. (21:50:38) Web User 678e5439be309f76d475f90e: Name: Mandy Email: amandagarciasanchez25@gmail.com Message: Habia pedido un vestido y unos ganchos para el pelo, me confirmaron que iban juntos en el mismo paquete y hoy unicamente ha llegado los ganchos, quiero mi vestido. Si no aparece mi vestido en poco tiempo voy a denunciaros. Order Number: 582317 (21:50:39) Fashion Chingu : Thanks. Someone will get back to you within 24 hours. (21:50:47) Fashion Chingu : We're offline. When an agent replies to your request, you'll get an email at amandagarciasanchez25@gmail.com. This email is a service from Fashion Chingu. Delivered by Zendesk [G67507-KMV4W]

- Please type your reply above this line - Your request (31143) has been updated. To add additional comments, reply to this email. Support (Fashion Chingu) Jan 23, 2025, 00::32 GMT+8 Hi Mandy, Thank you for your patience while we reviewed your concerns. We have read in the claims you submitted to OCU that you did not receive a notification about the partial shipment of your order. We want to clarify this with you and sincerely apologize that the notification was not sent as it should have been. This was an oversight, and we are investigating why this happened to ensure it doesn’t occur again. Regarding the missing dress, we would like to clarify that in our previous communications, we did not offer a full refund because you had specifically expressed that you wanted the dress. Based on this, we aligned our next steps to honor your request, which is why we informed you of the delay caused by the Spring Festival break affecting our supplier’s restocking timeline. However, as we were unable to meet your expectations due to these delays, we have now processed a refund for the item's value (€30) to your original payment method. This should be reflected in your account soon. We deeply regret the inconvenience and disappointment this situation has caused and appreciate your understanding as we continue to improve our processes. If there’s anything else we can assist you with, please don’t hesitate to reach out. Best regards, Lyann Ayapana Customer Care Fashion Chingu The Other Aesthetic Support (Fashion Chingu) Jan 22, 2025, 23:58 GMT+8 Request 31177 Incumplimiento de entrega no inf... was closed and merged into this request. Last comment in request 31177: ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ Support (Fashion Chingu) Jan 22, 2025, 18:12 GMT+8 Hi Mandy, We completely understand your frustration and disappointment, and we sincerely apologize for the situation. When you placed your order, we had also been relying on our supplier to send us a new batch of the Black 'It's Not Too Late' Puff Sleeve Dress Winter - Aespa - S. Unfortunately, the restocking did not happen as anticipated. We are equally disappointed that we cannot fulfill your request for the dress at this time since it is out of stock. We will follow up with our supplier once the Chinese New Year holidays end and their operations resume. While we will do our best to secure new stock, please understand that this depends on our supplier’s decision to restock the item. For now, we are not processing any refunds for the dress, and we will keep you updated as soon as we have more information. We deeply regret this inconvenience and truly value your patience and understanding. If you have any further questions or concerns, feel free to reach out. Best regards, Lyann Ayapana Customer Care Fashion Chingu The Other Aesthetic Mandy Garcia Sanchez Jan 22, 2025, 15:48 GMT+8 No quiero una devolución del dinero, quiero mi vestido, buscar una solución a este problema ya o no volvere a comprar jamas en esta tienda. Si no habia stock del vestido haberlo puesto en la web, pero dijisteis que habia y lo compré, esto es culpa vuestra, ahora quiero mi vestido si o si. El El mié, 22 ene 2025 a las 8:45, Support (Fashion Chingu) support@fashionchingu.zendesk.com escribió: Support (Fashion Chingu) Jan 22, 2025, 15:45 GMT+8 Hi Mandy, Thank you for reaching out and for sharing your feedback with us on both our shop and Trustpilot. We deeply regret the inconvenience caused and want to provide you with an update regarding the Black 'It's Not Too Late' Puff Sleeve Dress Winter - Aespa - S. We’ve confirmed the status of this item with our supplier and regret to inform you that it is currently out of stock. Restocking is not expected to happen until after the Chinese New Year holidays, which will take place from January 28 to February 4. During this time, their workers will be on break, and normal operations are expected to resume about a week after the holiday ends. To assist you further, we can offer to fully refund the item's price to store credits. This way, you can use the credits to purchase the dress when it becomes available again or explore other products that might interest you. Please let us know if this option works for you. We truly appreciate your patience and understanding in this matter. Please let us know how you’d like to proceed, and we’ll do our best to assist you promptly. Best regards, Lyann Ayapana Customer Care Fashion Chingu The Other Aesthetic Mandy Garcia Sanchez Jan 21, 2025, 19:25 GMT+8 I am still waiting for your response. I want my dress, when are you going to send it tl me? El El mar, 21 ene 2025 a las 11:57, Support (Fashion Chingu) support@fashionchingu.zendesk.com escribió: Support (Fashion Chingu) Jan 21, 2025, 18:57 GMT+8 Request 31144 No ha llegado mi pedido was closed and merged into this request. Last comment in request 31144: Buenos dias. Hace tiempo pedí un vestido de vuestra tienda junto a unos ganchos para el pelo, y hoy me ha llegado unicamente los ganchos cuando me habiais confirmado que ambos iban en el mismo pedido. Quiero que llegue mi vestido inmediatamente, llevo 1 mes esperando por él. Espero que haya una solución ya. Mi orden es 582317 Support (Fashion Chingu) Jan 21, 2025, 18:57 GMT+8 Request 31145 Order 582317 - Missing Item fro... was closed and merged into this request. Last comment in request 31145: Dear Fashion Chingu Team, I hope this message finds you well. I am writing regarding my recent order ( 582317), which included the following items: • Black ‘It’s Not Too Late’ Puff Sleeve Dress Winter - Aespa - S • Red Cherry Mini Clip Unfortunately, I have only received the Red Cherry Mini Clip, while the dress is missing from the package. To assist in resolving this issue, I have attached photos of the package and its contents as proof. I would greatly appreciate it if you could provide urgent information regarding the status of the missing item and let me know the next steps to resolve this matter. Thank you for your attention. I look forward to your prompt response. Best regards. Attachment(s) C52E968A-4712-4C43-960B-A184C0BDF809.jpeg 5EDC8DBD-CE92-478D-9D3E-B38737F15290.jpeg 3BD572A7-DCF6-42F4-8C99-731D979197F8.jpeg Mandy Garcia Sanchez Jan 21, 2025, 18:16 GMT+8 Yes, please proceed with the order. When is it going to arrive my dress? El El mar, 21 ene 2025 a las 11:13, Support (Fashion Chingu) support@fashionchingu.zendesk.com escribió: Support (Fashion Chingu) Jan 21, 2025, 18:13 GMT+8 Hi Mandy, Thank you for reaching out and for sharing your feedback with us on both our shop and Trustpilot. We deeply regret the inconvenience caused by your recent experience and want to address the concerns you’ve raised. Regarding the Black 'It's Not Too Late' Puff Sleeve Dress Winter - Aespa - S, we wanted to inform you that this item is currently experiencing a restocking delay. Our supplier has informed us that due to the upcoming Chinese New Year holiday break, starting January 20th, additional time is needed to complete the restocking process. We truly apologize for the inconvenience this may have caused. We do want to confirm if you are still willing to wait for the dress? Your feedback is very important to us, and we’re committed to ensuring your order is fulfilled as soon as possible. We will continue to monitor the situation closely and provide you with updates. Thank you for your patience and understanding. We look forward to your response. Best regards, Lyann Ayapana Customer Care Fashion Chingu The Other Aesthetic System (Fashion Chingu) Jan 20, 2025, 22:00 GMT+8 (21:48:43) Fashion Chingu : Hey! If you need anything, feel free to reach out. I'm here to help! ORDER STATUS, ACCOUNT CONCERN, PRODUCT SIZE INFORMATION, SHIPPING CUSTOMS, PRODUCT PACKAGE CONCERNS, UPDATE MY ADDRESS, RETURN/EXCHANGE POLICY, RETURNS REFUNDS, MISSING ITEM/PARTIAL SHIPMENT (21:48:49) Web User 678e5439be309f76d475f90e: Missing Item/Partial Shipment (21:48:51) Fashion Chingu : Oh! Sometimes, certain items in an order may experience delays due to restocking, quality checks, or other processing requirements. This means they may ship separately from the rest of the order. Rest assured, as long as the item has not been refunded, we will ship it as soon as it’s ready and available. Please allow us more time to ship the remaining item. (21:48:52) Fashion Chingu : If you believe an item is missing, please check your email to see if you’ve received a notification about a delay or partial shipment. If you haven’t received any updates and suspect the item may be lost or missing during transit, please leave a message for our support team. We’ll be happy to investigate and assist you further. Thank you for your patience and understanding! (21:48:53) Fashion Chingu : Was this helpful? YES, PROBLEM SOLVED, NO, I STILL NEED HELP (21:49:12) Web User 678e5439be309f76d475f90e: No, I still need help (21:49:14) Fashion Chingu : We got you. Then, please describe what your issue is and our team would be happy to assist you. (21:50:38) Web User 678e5439be309f76d475f90e: Name: Mandy Email: amandagarciasanchez25@gmail.com Message: Habia pedido un vestido y unos ganchos para el pelo, me confirmaron que iban juntos en el mismo paquete y hoy unicamente ha llegado los ganchos, quiero mi vestido. Si no aparece mi vestido en poco tiempo voy a denunciaros. Order Number: 582317 (21:50:39) Fashion Chingu : Thanks. Someone will get back to you within 24 hours. (21:50:47) Fashion Chingu : We're offline. When an agent replies to your request, you'll get an email at amandagarciasanchez25@gmail.com. This email is a service from Fashion Chingu. Delivered by Zendesk [G67507-KMV4W]

Thank you for your response and for processing a partial refund. However, I must point out that a full refund for the order has not been provided. The Mini Clips I added to the cart were purchased solely to meet the minimum amount required for free shipping, and they were sold to me on a upsell. Therefore, I believe they should also be refunded, as I would not have made this additional purchase had I known that the dress would not be shipped. Additionally, I must emphasize that your failure to proactively notify me about the dress being out of stock demonstrates a lack of professionalism and proper communication. If I had not contacted your store myself, I would not have been informed about this issue. This has caused unnecessary frustration and inconvenience. I kindly request that you process a full refund for the total value of the order, including the cost of the hooks. This is the only fair resolution to this situation. I hope that you will address this matter promptly and adequately. Looking forward to your response.

- Please type your reply above this line - Your request (31196) has been updated. To add additional comments, reply to this email. Support (Fashion Chingu) Jan 23, 2025, 18::04 GMT+8 This request was closed and merged into request 31143 582317 - Judge.me Review Concer.... Reclamar Jan 23, 2025, 06:15 GMT+8 ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ This email is a service from Fashion Chingu. Delivered by Zendesk [VWN1D5-XJX44]