Dear J. Jurjo,
Thank you for your message and for explaining the situation in detail.
Unfortunately, we are currently unable to open or view the attachments you sent. Could you please resend the purchase invoice so that we can verify the warranty information correctly?
In addition, we would like to inform you that, under normal circumstances, we generally do not provide warranty repair service for products purchased outside of official sales channels. However, considering your situation and the closure of the original seller, we have already submitted a special request to our management team on your behalf for further evaluation.
Once we receive the invoice again, we will continue following up your case as quickly as possible.
Thank you for your understanding and cooperation.
Best regards,
Segway Navimow Team
Este correo electrónico es un servicio de Segway Navimow. Entregado por
Zendesk
El 6 de mayo de 2026, 15:00:40 UTC, Reclamar reclamar@ocu.org escribió:
