Thank you for your email.Regrettably, we are having trouble locating a TotalAV account linked with your address.This is usually a result of the account being registered on a different email address in our system.In order for us to locate your account, please provide as much as the following information as possible:-- Email address used to sign up with us (not )- Name on the card used to make payment- Last four digits of debit/credit card used to make payment- Date of charge, currency and charge amount- First line of payment card address and zipostal code- PayPal Email Address if you paid via PayPalPlease note that without this information, we will not be able to assist with any account or payment queries.It may be quicker and easier to have this discussion over the phone on one of the following numbersUS - 833-201-8681UK - 0333-016-5981AU - 1-800-952-291INT - +1-833-201-8681 - Please note phones are English speaking onlyKind regards,TotalAV
