Compré unos artículos a AlíExpress eran 3 pero recibí 2, me dicen que reclame al transporte que me dice entregado, yo no se si era uno o dos paquetes el caso es que reclamo y me piden comprobantes que no tengo por que no he recibido el que falta, ya que yo no estaba en casa, encontré el paquete dentro del patio, lo tiraron por encima portal, el caso es que se desentienden y me piden justificante que no se de donde sacarlo, no es por el valor pero solo quiero lo que compré.
AliExpress Customer Service [AEbuyerservice@aliexpress.com]
4:20 (fa 2 hores)
per a mi
Dear Customer,
Thank you for contacting AliExpress regarding your order 3046317599332859.
We noticed that you claimed that you did not receive the product. We are sorry to hear that you are not satisfied with the order. Please provide a valid post office certificate whenever possible. The post seal and parcel number must appear on the document. Please add evidence to attachment when replying to the email. Please note: Copies and forged documents are invalid evidence.
Please provide valid evidence as request within 72 hours, so that we can protect your benefits. Your understanding and cooperation are highly appreciated. Have a great day!
Thank you for your understanding and cooperation which is highly appreciated and we hope you have a great experience shopping with AliExpress.
