On February 12, I paid a €116 invoice to Vente-unique for an additional sofa assembly service for order VP2512160062.
The very next day, February 13, the transport company contacted me to schedule the delivery. However, they informed me that Vente-unique had completely failed to transmit any instructions regarding the assembly service. Because Vente-unique did not provide this information to their own carrier, my delivery was stalled for an entire week. Support agents at Vente-unique were utterly unhelpful and could not resolve their internal communication failure despite my calls.
To avoid waiting indefinitely for Vente-unique to fix their mistake, I contacted the carrier directly at the end of that week and requested they deliver the sofas without the assembly service. The delivery took place the following week, and I assembled the furniture myself.
On February 20, I sent a formal written notice to Vente-unique detailing the issue, canceling the unprovided assembly service, and requesting a full refund of the €116.
Today is March 10. Vente-unique has completely ignored my email. I have called their support line twice since February 20. Both times, agents made unacceptable excuses, claiming they "need to verify with the logistics department that the assembly did not happen" and promising to call me back. They never do.
Withholding my funds for an unprovided service while using internal verification delays as an excuse is a violation of consumer rights. The legal 14-day timeframe for a refund has passed.
I demand an immediate refund of €116 to my original payment method.
