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Verificación de identidad imposible con Ryanair

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M. M.

A: RYANAIR

15/11/2023

Hola, Ayer hice una reserva de vuelo a Palermo para el 30 de diciembre al 5 de enero con Kiwi.com (vuelos de Ryanair) y me enviaron mail diciendo que tenía que hacer la verificación de identidad con Ryanair para evitar cargos con el checkin. El proceso está siendo imposible. La web se cuelga todo el rato al colgar la foto del DNI. Además, desesperada, ya opté por la versión de verificación rápida, que es de pago, y me cobraron 0,59 euros pero no conseguí llegar al final del proceso igualmente. Solicito que faciliten la verificación para evitar cargos extra y problemas con el checkin. Gracias.

Mensajes (1)

RYANAIR

A: M. M.

29/11/2023

Your request (42768723) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Luis Miguel Díaz Muñoz, 29 Nov 2023, 14::26 GMTEstimado/a Sr./Sra.,Acusamos recibo de su correspondencia en nombre de Monica Martinez._Adjuntamos enlace en el cual se le ayudará a realizar el proceso de verificación, y otro link donde aparece reflejada nuestra política con los agentes externos. Contiene una serie de preguntas comunes para aquellos clientes que utilizan Agencias externas para adquirir billetes de Ryanair, recordando que se aconseja siempre adquirir nuestros servicios en el sitio web oficial de Ryanair. En cuanto a su pregunta, le adjuntamos la captura donde podrá ver con más detalle en el apartado "Cuanto cuesta la verificación"_ ![](s:ryanairsupport.zendesk.com/attachments/token/MB5799lEURL1GWxvbfBxjod7n/?name=image.png)En último Lugar no hemos encontrado ninguna incidencia en el sistema para el proceso de verificación y por lo anteriormente expuesto, lamentamos comunicarles que no podemos proceder al reembolso de la tasa al no cumplirse con los requisitos.Atentamente,Luis MiguelRegulator Support Specialis----------------------------------------------Abogados, 15 Nov 2023, 09:00 GMT**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMERThis e-mail and any files and attachments transmitted with itare confidential and may be legally privileged. They are intendedsolely for the use of the intended recipient. Any views andopinions expressed are those of the individual author/senderand are not necessarily shared or endorsed by Ryanair Holdings plcor any associated or related company. In particular e-mailtransmissions are not binding for the purposes of forminga contract to sell airline seats, directly or via promotions,and do not form a contractual obligation of any type.Such contracts can only be formed in writing by post or fax,duly signed by a senior company executive, subject to approvalby the Board of Directors.The content of this e-mail or any file or attachment transmittedwith it may have been changed or altered without the consentof the author. If you are not the intended recipient of this e-mail,you are hereby notified that any review, dissemination, disclosure,alteration, printing, circulation or transmission of, or anyaction taken or omitted in reliance on this e-mail or any fileor attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in errorplease notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[W7DL3R-23LY2]trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[W7DL3R-23LY2]


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