Subject: Urgent – Unauthorized Charges on My Card Must Be Stopped Immediately Body: Dear Uber Support, I am extremely frustrated and disappointed with the way Uber has been handling my case. I have already contacted your support team more than three times regarding the continuous charges on my bank card, and each time you have simply given me vague responses without formally addressing the issue. This is unacceptable. I already paid for a one-year Uber One membership with a different bank card. However, you are still charging another card every month. Just this morning, I received yet another charge. . You must immediately stop all monthly Uber One charges on this card. You must refund the €4.99 charges on June 19 and July 18 without further delay. Do not tell me to contact my bank or that these are “pre-authorizations.” My bank confirmed these are actual charges posted by Uber. I have official credit card statements to prove this. Your repeated excuses and refusal to investigate are unacceptable. I am now requesting formal escalation to a supervisor or manager immediately. If this matter is not resolved promptly, I will escalate further, including filing complaints with consumer protection authorities and requesting a chargeback from my bank. I expect your confirmation of cancellation and refund immediately. Sincerely,
