Complaint description:
I am filing an urgent complaint against SERVIGAS s.XXI S.A. (Grupo Visalia) due to a double wrongful charge and breach of agreement.
The company previously acknowledged in writing that I paid my bills completely on time and explicitly promised to REFUND me €10.00 this month for a previous error regarding "Gastos retraso pago".
However, instead of refunding the money, they did the exact opposite: they charged me an ADDITIONAL €10.00 on my latest invoice. They are now holding my money illegally. Including the 21% IVA that they added to these fake penalties, the total amount they owe me is over €24.00.
They completely ignore my emails and refuse to resolve this.
What I request:
I demand an immediate refund of the total overcharged amount (the promised €10.00 refund plus the newly stolen €10.00, including all corresponding 21% IVA). I also demand that Grupo Visalia stops adding illegal "late payment" fees to my account since my payments are always on time.
