Your request (56459133) has been updated. To add additional comments, reply to this email.
MAD Lina Iosue (Ryanair)
21 Nov 2024, 16::11 GMT
Dear Sir/Madam,
We refer to your recent correspondence, on behalf of Mrs. ALINE MONTEJANE MOTTA
We would like to point out the following, all our fares include a small personal bag, such as a carry-on bag or laptop sleeve (40 x 20 x 25 cm), which can be carried on board and should fit under the front seat. If you need to carry additional luggage, there are several options available.
This is reflected both on our website and in our Terms and Conditions, which are agreed at the time of ticket purchase. s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/terminos-y-condiciones/termsandconditionsar_1291014801
If the passenger has presented himself with luggage of different dimensions than the one shown in the image, this is why he has been charged the fee at the airport.
The airport agents were following procedure as per our terms and conditions. Any passenger who brings a bag outside the permitted dimensions to the boarding gates, will incur a gate bag fee. Ryanair accepts no liability for bags left behind at the boarding gates.
We empathize with your circumstances but we are not in a position to process your refund request.
We hope the above has been of assistance.
Best regards,
_____________________________
Lina IM.
RegulatorSupport Specialist
Lina IM.
Regulator Admin Support
Reclamar
30 Oct 2024, 22:30 GMT
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Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).
Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [WWP264-Z0103]
