Unauthorized Number Transfer and Digital Identity Theft

Por favor, explica brevemente el motivo de tu reclamaciónI am writing to report the unauthorized transfer of my Vodafone Spain prepaid card (+34 662 476 321) to another person. I did not request or authorize this transfer, and Vodafone abruptly cut off my internet and all access to the number. Upon visiting Vodafone branches, I was unable to obtain any information regarding this issue. This situation constitutes a case of digital identity theft. How can a phone number registered under my passport and name be transferred to someone else without my consent? This number is linked to all my bank accounts and emails, and now all my information is at risk. I demand immediate action to rectify this issue and regain access to my number. Additionally, I am requesting compensation for the inconvenience caused by the service interruption and any potential cybercrime resulting from this unauthorized transfer. I immediately reported it to police as well. I expect a swift resolution to this matter.

Estimado Sr. Karaman,Gracias por ponerse en contacto con el servicio de atención al cliente de Vodafone.En respuesta a su reclamación, indicarle que con los datos facilitados no nos consta en la base de datos por lo que necesitamos nos remita los datos del titular para darle una pronta contestación. Un saludoServicio de Atención al Cliente Vodafone.‌Remitente: reclamar@ocu.orgEnviado: mar., 11 de jun. de 2024 22:01Para: ac_gestionweb@vodafone.esAsunto: Unauthorized Number Transfer and Digital Identity Theft[Case: 0015BaK6EWKQ1WVD- 00]Unauthorized Number Transfer and Digital Identity Theft ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌

This is my new phone number +34 637 963 960 and also you can contact me through my mail address ezgi.karaman24@gmail.com. I attached some screenshots that I took from one of the stores of Vodafone- these are the proofs that my phone number transferred to another supplier (Movistar) but it was not me. Probably it was a mistake and unintentional but the new owner of the phone number can reach my bank accounts & personal accounts by getting code. It might be a digital identity theft. I got calls from Vodafone several times but since the operators cannot speak English they probably give the approval of transferring the number. I need an explanation.